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Installation error messages

Created on  | Last modified on 

Summary

Some of the most common Windows error messages associated with an installation of Sage 50 Accounts.

Description

A list of common installation errors is below. Select the relevant error in the list to see more information. 

 TIP: If you're installing and have a different issue, or the recommended steps haven't resolved the problem, refer to our installation troubleshooting article.

▼ Installation errors

Error message Cause
Error 350: No action was taken as reboot is required Access issue, either with user access's or antivirus software
Error strong1053/strong: The service did not respond to the start or control request in a timely fashion Your Sage Services haven't stopped properly, or there's Microsoft .NET issues.
Error 1101: Could not allocate a new page for database because of insufficient disk space in primary filegroup An issue with the registration of MSIEXEC.
Error 1304: Error writing to Verify that you have access to that directory An issue with permissions.
Error 1308: Source file not found This issue is normally resolved by downloading and reinstalling the software.
Error 1324: The folder path contains an invalid character An invalid character in a Windows registry file.
Error 1325: is not a valid short filename You don't have the correct Windows user permissions.
Error 1327: Invalid Drive: (drive letter) A missing drive letter.
Error 1334: The file cannot be installed because the file cannot be found in the cabinet file This happens when installing Sage 50 Accounts, after uninstalling Sage 50 Accounts Essentials on the same computer.
Error: 1402: Could not open Key A registry problem with Windows.
Error 1406: Could not write InstanceIndex to key You don't have the correct Windows user permissions to access the areas affected by the installation.
Error 1601: 'Data Access Components Error 1601 ERROR_INSTALL_SERVICE_FAILURE' To resolve this, install the Microsoft Visual C++ 2015 redistribution package, then install Sage 50 Account directly from the installation files.
Error 1603: Fatal error during installation
  • You don't have the correct Windows user permissions to access the areas affected by the installation.
  • Can also occur if your disk is faulty. To resolve this, download the software instead.
Error 1603 and 1921: Installation not complete Error when installing v27.1 or above.
Error 1606: Could not access network location You don't have the correct Windows user permissions to access the areas affected by the installation.
Error 1608: Unable to create InstallDriver instance Either Windows user permissions or an issue with the Windows registry.
Error 1609: An error has occurred while applying security settings. Users is not a valid user or group. The group called Users is missing in Windows. The most common reason for this is if you're using a non-English language version of Windows.
Error 1618: Another Installation Already in Progress The Windows Installer thinks another installation is in progress.
Error 1625: Installation forbidden by system policy This is a Windows error relating to system access. Install the software as an Administrator to avoid this.
Error 1628: Failed to complete script based install or Failed to complete installation The Windows Installer thinks another installation is in progress.
Error 1638: Another version of this program is already installed The Windows Installer thinks another installation is in progress.
Error 1722: There is a problem with this windows installer package
  • There was an error with the InstallShield.
  • Permissions on the Common Files folder.
  • Failed to unregister file AutoUpdatesRegistrationCA.exe when uninstalling.
Error 1723: There is a problem with this windows installer package There was an error with the InstallShield.
Error 1919: Error configuring ODBC data source Software hasn't configured ODBC correctly.
Error 1920: Service Sage AutoUpdate Manager Service failed to start. Verify that you have sufficient privileges to start system services You've installed on an unsupported operating system.
Error 1921: Service Sage SData Service could not be stopped. Verify you have sufficient privileges to stop system services You've installed on an unsupported operating system.
Error 1923: Sage Data Service could not start. Verify that you have sufficient privileges.
  • Insufficient privileges.
  • Your computer marked the Sage Data Service for deletion.
Error 1925: You do not have sufficient privileges to complete this installation.
  • Insufficient privileges - Right-click the install file and click Run as administrator.
Error 1935: An error occurred during the installation of assembly component
  • Microsoft .NET Frameworks 3.5 or above not enabled.
  • You may have damaged installation files.
  • Windows may not be up to date.
Error 2753: The file is not marked for installation
  1. Press the Windows Key, or click Start, type %temp% and press Enter.
  2. Delete the contents of the Temp folder.
  3. Restart the computer, then try the installation again.
Error 5100 Microsoft .NET installation failure
Error 6002: Setup has experienced an error There's a problem starting the installation.
Installation not complete

Your computer setup, such as user access rights or antivirus settings, causes this message.
XXXX is not a valid win32 application This error is commonly associated with file corruption or malware.
R6034 'Runtime Error! Program: C:\Windows\syswow64\MsiExec.exe' There was an error with the InstallShield.

Other error messages

This article covers the most common Windows error messages for Sage 50 Accounts installation. If you can't find your error message here or in our knowledgebase, contact Microsoft Support.