Solution Properties
Solution ID:
200427112209939
Last Modified Date:
Tue Nov 04 11:21:07 UTC 2025
Taxonomy Path:
Case category//How do I...//setting up
Author:
[email protected]
Check if you're a Windows administrator
Description
Cause
Resolution

You need to log in as a Windows administrator before installing or updating your Sage software.

 TIP: If you need more help, visit support.microsoft.com. 

Check your Windows version

The steps differ depending on what version you use. 

  1. Press the Windows key + R.
  2. In the Run box, type winver, then select OK.
  3. In About Windows, note the version.

Once you know your version, follow the relevant section below.

Check if you're a Windows administrator

Windows 11

  1. Select the Start button, then your user name at the bottom of the taskbar.
  2. Choose Change account settings.
  3. On the Your info page, look under your account name.
    If it says Administrator, you have admin rights.

Windows 10 or Windows 8

  1. Press Windows key + R, type netplwiz, then select OK.
  2. In the User Accounts window, check your account type.
    If it shows Administrator, you have admin rights.

If the administrator access is hidden

If the administrator account doesn’t appear when you start your computer, you can enable it.

  1. Right-click the Start button, then select Command Prompt (Admin).
  2. Type net user administrator /active: yes, then press Enter.
  3. Type Exit then press Enter.

The administrator account now appears on the log in screen. To disable it again, repeat the steps above and replace active: yes with active: no.

 TIP: The default administrator account has no password. 

For more information, visit support.microsoft.com.

 

[BCB:19:UK - Sales message :ECB]

 


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