A permissions issue causes this because the user installing the software doesn’t have access to a required file.

Rename the file

1. Locate the file in the error message.
     TIP: Use the Windows Search option to find the file. 
2. Right-click the file and add old to the end of the filename. If Windows states you don't have permission to rename the file, you'll need to:
   
   • Check your permissions on the folder and file in the error message 
   • Check and configure permissions on your data and program directory
3. Re-install your software, ensuring you're logged into Windows as a user with full administrator privileges.

Contact your IT support if you need help with any of the steps above.