ERROR: '1053 - The service did not respond to the start or control..'

Error occurs when trying to stop the service

Using Task Manager

Right click the Windows Taskbar then click Task Manager or Start Task Manager.
Click the Processes tab.
Browse to the service, for example, Sage 50 Accounts Service v29.
Right click the highlighted process, then click End task or End Process.
If prompted, click End process.
Return to services.msc and click refresh.

The status column is now blank.

NOTE: When in Task Manager, if Sage Data Exchange is appearing click End Task next to that too.

Using the command prompt

Press the Windows Key and type cmd then right click the cmd.exe and click Run as administrator.

Enter the following, depending on your version:

Sage Accounts v30	Taskkill /f /IM sg50svc_v30.exe
Sage Accounts v29	Taskkill /f /IM sg50svc_v29.exe
Sage Accounts v28	Taskkill /f /IM sg50svc_v28.exe
Sage Accounts v27	Taskkill /f /IM sg50svc_v27.exe
Sage Accounts v26	Taskkill /f /IM sg50svc_v26.exe

Press Enter.

Try restarting the data service. If the problem persists, follow the Install any available updates section.

Install any available updates

Download and install the latest update available for your version of Sage Accounts.

Try restarting the data service. If the problem persists, follow the Check the Windows System Information app section.

Check the Windows System Information app

In the Windows search bar enter system information, then click System Information

If this window populates, as shown in the image below - Then there is no issue with the System Information App, so move onto the next section in this guide.

See screenshot >

If the System Information window is blank or displays an error message, this indicates an issue. To resolve this:

In the Windows search bar enter cmd then right-click Command Prompt and click Run as administrator.
Type net stop winmgmt, press Enter, if asked if you want to continue press Y, then press Enter.

Unable to stop winmgmt?
Type winmgmt /resetrepository, then press Enter.

This will report that the repository has been reset.

Type net start winmgmt, press Enter, then close the Command Prompt.

This may report that the WMI Service is already started, which can be expected.

Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
Uninstall then reinstall Sage 50 Accounts.

If the Windows System Information app is still blank, then you should contact your IT administrator for further help.

Error occurs when trying to start the service

Check .NET settings

NOTE: If you can't access any of the folders below, please speak to your IT support person to arrange the necessary folder permissions.

Stop your data services.
NOTE: Ensure both Sage 50 Accounts Service and Sage 50 Accounts Control, relevant to your version e.g v29, are stopped.
Browse to C:\Windows\Temp \.Net and delete any folders that refer to the Sage Control Service, for example: Sage.UK.Accounts50.Data.Service.Control_v29.
Restart the services.

If the problem persists, continue to the next step.

Check that Microsoft .NET Framework 4.7.2 installed on your computer

Hold down the Windows key and press R then type appwiz.cpl and click OK, click Turn Windows features on or off and select the Microsoft .NET Framework 4.XX check box, so it shows as or .
Check that Microsoft .NET Framework 4.7.2 or above installed on your computer. To do this:
Press the windows key + R > type control > OK > Programs and Features > Turn windows features on or off > enable Microsoft .NET Framework 4.7.2 or above.
If you haven't installed Microsoft .NET Framework 4.7.2 or above, you can download and install it from www.microsoft.com
If you have installed Microsoft .NET Framework 4.7.2 or above, you should install all appropriate Windows updates.
Reinstall the required service pack or update that prompted the message.

Try restarting the data service. If the problem persists, reinstall the Sage Accounts Data Service.