Common queries when opening or logging into Sage 50 Accounts

Answers to common questions when opening Sage 50 Accounts and logging into your data.

Click the option below that best describes the issue you have:

Issues opening your software or opening a company

Error - Sage Accounts hangs or closes on the opening splash window

Select Company window shows '**** INVALID DIRECTORY PATH ****.

The error 'Waiting to Open Queue.dta' appears when opening my shared accounts data.

The error 'The Sage 50 Accounts Control Service is not running' appears when opening my software.

Why am I getting a Sage Licence Service error?

No more users can log on at present.

'This data was last used with version [data version] of Sage Accounts. You are currently using version [software version]. You must update this version of Sage Accounts before accessing the data.'

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Username and password issues

How do I log in to Sage 50 Accounts?

What if I've forgotten my logon name?

Why do I get the error 'You have entered an invalid password'?

Why do I get the error 'You cannot login at present because [USERNAME] is in program area on machine [COMPUTER NAME]'?

I get the error 'The password you have entered has not been recognised'.

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Upgrade issues and version errors

I get the message 'The Sage Drive company you have selected has been upgraded to version xx...' when logging in.

Why do I get the error 'Data service unavailable on this machine' after attempting to upgrade my software?

I get the error 'The Sage 50 Accounts Control Service is not running' when opening my software.

Error: "Conversion failed" when opening Sage 50 Accounts