Solution Properties
Solution ID:
200427112210372
Last Modified Date:
Wed Nov 20 12:24:55 UTC 2024
Taxonomy Path:
Case category//I have a problem with...//opening
Author:
[email protected]
Company name shows as 'INVALID DIRECTORY PATH' or 'NO DATA FOUND'
Description

When you open Sage 50 Accounts, you see a Company name replaced with one of the following:

  •  **** INVALID DIRECTORY PATH ****
  • **** NO DATA FOUND ****

This happens when the program can't find the data folder, ACCDATA, in the path that appears in the Select Company window.  Also, if there's no data in this folder. This path is taken from the COMPANY file.

Reasons for not finding the ACCDATA folder include:

  • Network connection is unavailable
  • A folder in the data path is missing
  • Path is pointing to the wrong path in the Select Company window
  • Recent Windows updates disable Microsoft .Net Framework 3.5
Cause
Resolution

Below are some known fixes for this issue. Run through each one until you resolve the issue.
TIP: You can find help to locate your Sage data on your network in our network guide.

[BCB:353:UKI - New DSM:ECB]

Restart Data Services

Restarting your data services can resolve this message if your Accounts data is stored locally on the computer with the issue. 

Data stored on a mapped drive

  1. Hold down the Windows key  + E to open File Explorer.
  2. Locate your mapped drive and double-click it.

If it drive opens, close and reopen Sage 50 Accounts.

Use a UNC path instead of a mapped drive

Using a UNC path to connect the client computers to the data stored on the server can resolve this issue.  

Check if the data path is correct

▼If the Data path in the Company Selection window is correct

Ensure the software isn't set to run in compatibility mode.

  1. Right-click Sage 50 Accounts on your Desktop, then click Properties.
  2. Click the Compatibility tab and ensure the Run this program in compatibility mode check box is clear.

Browse to the ACCDATA folder using the path specified in the Select Company window. This may have been deleted, renamed, or moved.  You can manually create the folder if missing then restore a backup into Sage 50 Accounts.

▼If the Data path in the Company Selection window is incorrect

If the path points to the wrong location in the Select Company window, you need to correct this. You can find help to locate your Sage data on your network in our network guide.

NOTE: When following the steps below, if the ProgramData or Application Data folders don't appear, you may need to show hidden files and folders.

  1. Browse to the following folder:
    Version Folder
    Sage 50 Accounts v30 C:\ProgramData\Sage\Accounts\2024
    Sage 50 Accounts v29 C:\ProgramData\Sage\Accounts\2023
    Sage 50 Accounts v28 C:\ProgramData\Sage\Accounts\2022
    Sage 50 Accounts v27 C:\ProgramData\Sage\Accounts\2021
    Sage 50 Accounts v26 C:\ProgramData\Sage\Accounts\2020
  2. Locate and double-click the COMPANY file then click Open with Notepad.
  3. Amend the relevant line in the COMPANY file accordingly then click File and click Save.
  4. Click File then click Exit.

 

Create the path manually

 EXAMPLE: The path specified in the Select Company window is C:\Program Files\Sage\Accounts\Company.003 but the Company.003 folder is missing.

  1. Hold down the Windows key  + E to open File Explorer.
  2. Browse as far as you can, in this example you'd browse to C:\Program Files\Sage\Accounts.

    NOTE: When you manually browse the path, it may bring up a network password that needs to be turned off.

  3. Click File, then click New, then click Folder.
  4. Enter the name of the missing folder, for example, Company.003.
  5. Create the ACCDATA folder next, by double-clicking the new folder, select File, then New, then Folder.
  6. Enter the name of the next missing folder, ACCDATA.

Once the ACCDATA folder exists, open Sage 50 Accounts and complete the ActiveSetup Wizard. You can then restore your latest backup.

Activate Microsoft .Net Framework 3.5

The Invalid directory path message has been seen after recent Windows updates disables Microsoft .Net Framework 3.5.

  1. Hold down the Windows key  and press R.
  2. Type appwiz.cpl and click OK.
  3. Click Turn Windows features on or off.
  4. Clear the Microsoft .NET Framework 3.5 or 3.5.1 check box then click OK.
    If the check box is clear, continue to step 5.
  5. Click Turn Windows features on or off again.
  6. Select the Microsoft .NET Framework 3.5 or 3.5.1 check box, so it shows as  or  .
  7. Leave the other settings, then click OK.
  8. If prompted, click Download files from Windows Update then, if required, click Restart now.
[BCB:19:UK - Sales message :ECB]
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