When opening Sage 50 Accounts, you receive the following error message:

NOTE: Download and install the Sage Accounts Data Service to ensure the latest data service is on the computer that holds your data.

Restart the computer that holds your data

NOTE: If your computer is on a network, all Sage 50 Accounts users need to log out, then restart the computer that holds your data. 

Restart the computer where your data is kept then re-open Sage 50 Accounts again.

If the error still appears, or you're unable to restart this computer, continue to the Restart your computer section.

Restart your computer

We recommend you restart the computer you currently use, then try to open Sage 50 Accounts again.

If the issue continues, follow the Check the status of the Sage data service section.

Check the status of the Sage data service

1. On the computer where your data is held, press the Windows key  + R on your keyboard.
2. Type services then press Enter on your keyboard.
3. In the list of services, find the relevant Sage 50 Accounts Service version. You can use our Check your version number article if you're unsure what this is.
   
   
   
   NOTE: If the service is missing from the list, Download and install the Sage Accounts Data Service as this is the reason for the error message.
   
   
4. Right-click the Sage 50 Accounts Service, and click Start. You can Check if you're a Windows administrator to do this.
   
   

   If the service is showing as Stopping, follow our Sage Services stuck on the Stopping status article to fix this.

5. Right-click the Sage 50 Accounts Control, and click Start.

Try opening Sage 50 Accounts.

TIP: If you're at a Remote Data Access site and your version numbers differ to another site, see our Different Data version and Software version article.

Still not connected or the issue keeps occurring?

If the above steps don't fix the issue, or it keeps happening, find more advanced steps in our Troubleshooting data service issues article.