Troubleshooting steps Follow the steps in each section below and retry opening your software after each section. ▼Check Windows Theme These steps are only applicable if the program doesn't launch at all buy you see SBDDesktop.exe in the Task Manager by right-clicking on a blank part of the task bar at the bottom and clicking Task Manager. If you see that app running but it doesn't launch, check that the Windows Theme is a default one by going into Settings, Personalisation then Themes. If it is, continue to the next steps.
▼Version v31.0, v31.1 or v32.0 aren't opening End all instances of SBDDesktop.exe - Right-click the task bar.
- Select Task Manager.
- Under Background Processes, find SBDDesktop.exe.
- Right-click SBDDesktop.exe and click End Task.
Once complete, download ToolkitPro1120vc143.dll to copy to your installation directory. ▼32-Bit - Download dll file.
- If your browser blocks the download, right-click the link, choose Save link as and select Keep to save the file
- Go to the download location.
- Right-click ToolkitPro1120vc143.dll and select copy.
- Press the Windows key + E to open File Explorer.
- Browse to the program directory.
The default location is C:\Program Files (x86)\Sage\Accounts, but it can vary based on your chosen installation directory. - Locate ToolkitPro1120vc143.dll, right-click and select rename and change to ToolkitPro1120vc143.old
- Right-click in a blank space and select paste.
- Open Sage 50 Accounts.
▼64-Bit - Download dll file.
- If your browser blocks the download, right-click the link, choose Save link as and select Keep to save the file
- Go to the download location.
- Right-click ToolkitPro1120vc143.dll and select copy.
- Press the Windows key + E to open File Explorer.
- Browse to the program directory.
The default location is C:\Program Files\Sage\Accounts, but it can vary based on your chosen installation directory. - Locate ToolkitPro1120vc143.dll, right-click and select rename and change to ToolkitPro1120vc143.old
- Right-click in a blank space and select paste.
- Open Sage 50 Accounts.
▼ Log-on to the computer as an administrator The issue could simply be the access level on your Windows user. To test this, log on as an administrator and try to open Sage 50 Accounts. If you can't log on as an administrator, try to run Sage 50 Accounts as an administrator: - Right-click the Sage 50 Accounts shortcut then select Properties.
- Select the Compatibility tab.
- Under Privilege Level, select the Run this program as an administrator check box.
- Click OK, then open Sage 50 Accounts.
▼Check your Sage Accounts shortcut If there are any other Sage 50 Accounts shortcuts on the desktop, try these first. Try to open the software using Programs in the Start menu.
▼Check for any software updates To check for any updates to your current version, visit our Sage 50 Accounts updates article. You can then download and install any required updates. If your software is up to date, continue to the next section.
▼ Rename the licence files The software creates these files after it runs on the computer. - Close Sage 50 Accounts.
- Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
- Browse to C:\Program Data\Sage\Accounts\**version number** and delete the sage.usr file.
Remove the account number from the registry: - Hold down the Windows key and press R, then type regedit and click OK.
- In the left-hand pane, browse to HKEY_CURRENT_USER\Software\Sage\Line 50
- In the right-hand pane, double-click AccountNumber and delete the contents and click OK.
- Click File then click Exit.
▼ Run the software from the sage.exe file - Browse to the Sage 50 Accounts program directory, by default:
- 32-bit operating system - C:\Program Files\Sage\Accounts
- 64-bit operating system - C:\Program Files (x86)\Sage\Accounts
- Right-click sage.exe and click Run as administrator or, if this isn't available, Open.
If the software opens successfully, create a new shortcut: - Right-click the sage.exe file, click Send to, then click Desktop(create shortcut)
▼ Rename the sglch32.usr, SAGE.INI and LaunchpadSettings.xml files If you haven't done so already, reset the Sage 50 Accounts subscription key. The software creates these files only after it runs on your computer - Close Sage 50 Accounts.
- Rename the following files to <>.old:
| 64-bit operating system | - C:\Users\**Relevant User**\AppData\Local\VirtualStore\Windows\Syswow64\sglch32.usr
- C:\Windows\SYSWOW64\sglch32.usr
- C:\ProgramData\Sage\Accounts\sage.ini
- C:\ProgramData\Sage\Accounts\LaunchpadSettings.xml
| | 32-bit operating system | - C:\Users\**Relevant User**\AppData\Local\VirtualStore\Windows\System32\sglch32.usr
- C:\Windows\System32\sglch32.usr
- C:\ProgramData\Sage\Accounts\sage.ini
- C:\ProgramData\Sage\Accounts\LaunchpadSettings.xml
|
▼ Reset Microsoft .NET Frameworks To reset Microsoft .NET Frameworks, you need to turn them off, then turn them back on again, or if necessary, uninstall and reinstall them.  NOTE: The following instructions are for guidance only. Note, we don't support the installation of Microsoft.NET Frameworks. If you require help with this, you need to contact your local IT support or Microsoft support.
Windows 10 and 11 ▼ Uninstall Microsoft .NET Frameworks - Hold down the Windows key
 and press X then click Control Panel. - Click Programs then click Programs and Features.
If the Control Panel has the view by icons setting, click Programs and Features. - Click Turn Windows features on or off.
- Clear the .NET Framework check boxes then click OK.
- If prompted to restart your computer, click Restart now.
Hold down the Windows key  and press X then click Control Panel. Click Programs then click Programs and Features.
If the Control Panel is set to view by icons, just click Programs and Features. Click Turn Windows features on or off. Clear the .NET Framework check boxes then click OK. If prompted to restart your computer, click Restart now.
▼ Reinstall Microsoft .NET Frameworks - Hold down the Windows key
 and press X then click Control Panel. - Click Programs then click Programs and Features.
If the Control Panel has the view by icons setting, click Programs and Features. - Click Turn Windows features on or off.
- Select the .NET Framework check boxes, so they show as
 or  , then click OK. - Click Download files from Windows Update, then if prompted, click Restart now.
Hold down the Windows key and press X then click Control Panel. Click Programs then click Programs and Features.
If the Control Panel is set to view by icons, just click Programs and Features. Click Turn Windows features on or off. Select the .NET Framework check boxes, so they show as or , then click OK. Click Download files from Windows Update, then if prompted, click Restart now. - Click the Start menu then click Control Panel.
- Click Programs then click Programs and Features.
If the Control Panel has the view by icons setting, click Programs and Features.
- Click Turn Windows features on or off.
- Select the Microsoft .NET Framework 3.5 check box, so they show as
 or  , then click OK. - Click Download files from Windows Update, then if prompted, click Restart now.
Also download and reinstall the Microsoft .NET Framework 4.6 from the Microsoft website. Click the Start menu then click Control Panel. Click Programs then click Programs and Features.
If the Control Panel is set to view by icons, just click Programs and Features. Click Turn Windows features on or off. Select the Microsoft .NET Framework 3.5 check box, so they show as or , then click OK. Click Download files from Windows Update, then if prompted, click Restart now. Also download and reinstall the Microsoft .NET Framework 4.6 from the Microsoft website.
▼ Are you using Malwarebytes? If you're using Malwarebytes, the sg50End.dll file can be quarantined in error in v29. You'll need to update your Malwarebytes as they've now allowed this file. ▼ See the message The pop-up message below from Malwarebytes displays when opening Sage 50 Accounts v29. 
This indicates that a file used by Sage 50 Accounts has been quarantined. To fix this: - Click Open Quarantine to display the list of quarantined items
- Select the tick box to the left of the sg50End.dll file, then click Restore
- Select the Allow List tab, click Add, then add the C:\Program Files (x86)\Sage folder to the allow list. See below:
Once you add the Sage folder to the allow list, try again to open Sage 50 Accounts. If the issue persists, you'll need to uninstall and reinstall your software.
If the issue persists If you still experience the issue, follow the steps in our advanced troubleshooting article. If you require further help with this, call our technical support team.
|
