When opening Sage 50 Accounts, in the Select Company window, if the Company name is showing as **** CONVERSION FAILED ****, a recent data conversion has not completed successfully.

If you can open your company data, check the transaction number at the bottom right of the window, if this shows as 0 then the data has failed to convert. Follow the steps below to resolve.

To continue, click Resolve:

TIP: To access the Resolve button, click the three vertical dots before the Company Name.

• Rollback - click this option to undo the conversion and return to the unconverted data so you can try again
  

  If the conversion fails again, if possible open your data in the earlier version and check and fix any errors. If there are no errors, Reindex and compress your data, then run a clear audit trail to 01/01/1980. Then try and convert your data again. If you're unable to access the earlier version, please contact us.

• Preserve - click this option to preserve the data conversion. The unconverted data is stored in a folder alongside the ACCDATA folder called PRECONVERTED_ACCDATA_20XX, where 20XX is the version of the original data. The full path to this folder is shown in the message
  NOTE: If you use the Preserve option, the data conversion is likely to be corrupt. We would recommend re-converting your data.

TIP: If data conversion is failing and the data file exceeds 2GB in size we recommend trying to reduce the data size by using the Clear Audit Trail function to remove old transactions and reduce the file size.