Do you have access to the main and remote sites? (v27.2 and below only)

Do you have access to both the Remote Data Access main site and, if different, the site that has the issue?

NOTE: If you're using Sage 50 Accounts v28.1 or above, click Yes below as main/remote sites don't apply to later versions.

Not using Remote Data Access

• Delete the Queue.dta file

Follow the steps in our Opening Sage Accounts shows 'Queue.dta is in use' guide if you receive the message 'Queue.dta is in use. Please wait until this file is available'.

Not sure if using Remote Data Access

Use Remote Data Access to let users connect to your data remotely.

You're using Remote Data Access if your company in the Company Selection window shows "Online" or "Offline" in the Remote Data Access column.

Do you use Remote Data Access?

Software version

Are all computers with Sage installed running the latest software build?

Gain access to the relevant sites

To resolve this, access your Remote Data Access main site and all affected sites.

If this isn't possible, reset Remote Data Access and re-upload your data.

Once you have access to all relevant sites, click Next.

Restart the computer where your data is held

If possible, restart the computer holding your data at each Remote Data Access site.

Not possible? Reset the Sage services on the computer holding your data at each Remote Data Access site.

If the issue persists, reset the Sage services at all other Remote Data Access sites.

Issue persists? Click Next.

Update to the latest build of your software

If you can open the software, click Help then Check for updates and install as required.

If you can't open the software, download and install the latest updates from www.sage.co.uk/au.

If the issue persists, click Next.

Delete queue.dta at the site that uploaded your data

• Delete the queue.dta file

Reset Remote Data Access

If the issue persists, reset Remote Data Access.

 TIP: Before resetting Remote Data Access, note of each remote user's Sage account email address from Settings then User Management then Users.