| [BCB:18:Wizard code:ECB][BCB:353:UKI - New DSM:ECB]
To use Remote Data Access, you must ensure your Internet connection meets the recommended speeds. Check your speed at sites like www.speedtest.net. - Recommended download speed: 4Mbps or higher
- Recommended upload speed: 2Mbps or higher
Once you've confirmed your internet speed meets the minimum requirements, if your issue persists, click the relevant option for each question: Do you use Remote Data Access?
Yesnull;null;wiz10,wiz1 Nonull;null;wiz3,wiz1 Don't knownull;null;wiz4,wiz1 Software versionAre all of your computers with a Sage installation running the latest build of your software version? Yesnull;null;wiz8,wiz2 Nonull;null;wiz6,wiz2 Not surenull;null;wiz6,wiz2 Backnull;null;wiz1,wiz2 Not using Remote Data AccessIf you're not using Remote Data Access and you receive the message 'Queue.dta is in use. Please wait until this file is available'. Read more > Restartnull;null;wiz1,wiz3 Not sure if using Remote Data AccessYou can use Remote Data Access to allow users to connect to your data from remote locations. When you open your software, if the company list shows online or offline in the Remote Data Access column then you do use Remote Data Access for that company. View screenshotnull;null;ss1,wiz4 Do you use Remote Data Access? Yesnull;null;wiz2,wiz4 Nonull;null;wiz3,wiz4 Backnull;null;wiz1,wiz4Update to the latest buildIf you can open the softwareClick Help > Check for updates and install as required. If you can't open the softwareThe latest updates are available to download and install from www.sage.co.uk/au If the issue persists, click Next. Nextnull;null;wiz8,wiz6 Backnull;null;wiz2,wiz6Restart the computer where your data is heldIf possible, restart the computer where your data is held at every Remote Data Access site. If this isn't possible, you must instead reset the Sage services on the computer where your data is held at every Remote Data Access site. If the issue persists, reset the Sage services where the data is located at all other Remote Data Access sites. If the issue persists, click Next. Nextnull;null;wiz9,wiz8 Backnull;null;wiz2,wiz8Delete queue.dta at the main siteReset Remote Data AccessIf the issue persists, you should reset Remote Data Access: - For steps on how to reset Remote Data Access - Read more >
 TIP: Before resetting Remote Data Access, you can make a note of each remote user's current Sage ID email address from within Settings, User Management, Users.
Restartnull;null;wiz1,wiz9 Do you have access to the main and remote sites?(v27 and below only)Do you have access to both the Remote Data Access main site and, if different, the site that has the issue?  NOTE:If you are using Sage 50 Accounts v28.1 or above, please click Yes below as main/remote sites do not apply to later versions.
Yesnull;null;wiz2,wiz10 Nonull;null;wiz11,wiz10 Backnull;null;wiz1,wiz10 Arrange access to the relevant sitesTo resolve this you will need access to your Remote Data Access main site in addition to the sites affected by the issue. NOTE: Alternatively, if this is not possible you will have to reset Remote Data Access, and re-upload your data. Read more > Once you have arranged access to all relevant sites, click Next. Nextnull;null;wiz2,wiz11 Backnull;null;wiz10,wiz11
Find out more in our dedicated Help CentreTo help you with Remote Data Access, we've pulled together everything you need!
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