Solution Properties
Solution ID:
250616100039343
Last Modified Date:
Tue Jun 17 15:39:16 UTC 2025
Taxonomy Path:
Case category//I have a problem with...//integration
Author:
[email protected]
Remote Data Access computers both say Main site with different Dataset IDs
Description

Data can be out of sync for a few reasons:

  • If the Remote Data Access connection fails
  • If each computer connects to a different set of data
  • If the computers aren't using Remote Data Access at all. For example, they're connected over a local network

NOTE: If you're using Sage 50 Accounts v28 or above, refer to our alternative article.

Cause
Resolution

Check the Dataset ID

Check that the computers connect to Remote Data Access, and have the same Dataset ID.

To check if your computers are on Remote Data Access:

  1. When logged into your company, go to Help, then select About.
  2. In the middle column, scroll down to Remote Data Access Information.




Next to Dataset ID it will either show:

    • Main – This is the main site, where you uploaded the data to Remote Data Access. Usually where the data's held, or it's networked to a server which holds the data

    • Remote – This is a remote site and you connect remotely using Remote Data Access to the main site

    • N/A – The data isn't on Remote Data Access. This computer is accessing the data either locally or over a network

  1. If it says either Main or Remote, underneath it on the next line down, check the Dataset ID.

Resync the data

Both computers are using Remote Data Access, and have different Dataset IDs which means they're looking at different data.

To resolve this, you need to either refresh the Remote Data Access connection or disconnect the remote site from Remote Data Access. You can then reconnect. This results in the remote site showing the same data showing at the main site.

Before you do this, check if there are any transactions showing on one computer that aren't on the other.

  1. Check to see when the last time the transaction numbers had matching information. If the most recent don't match, scroll down until you find the last time the transactions matched.

    For example, transaction number 100 is the same on both sites, but then differ from number 101 onwards.

  2. You'll see one of three potential scenarios: 

▼ One main site has no transactions after the last matching transaction, but the other main site does

  1. Back up your data on both computers.
  2. Restore an up-to-date backup onto your computer that is to be the main site.

     

  3. Remove your company from Remote Data Access on the other computer.
  4. Delete the company on the other computer where you have removed removed Remote Data Access.
  5. Reconnect this computer to Remote Data Access.
  6. Check if the computers are in sync.

To confirm this:

  • Go to Help, select About, then check the Dataset ID in the Remote Data Access Information section

 TIP: Test the Remote Data Access connection by processing a transaction on the main site and the remote site. If there's still a syncing issue, reset Remote Data Access. 

  1. If there are any other remote sites, disconnect from Remote Data Access then connect again to ensure they're connected to the correct main site.

▼ Neither Main site has transactions after the last matching transaction

  1. Back up your data on both computers.
  2. Restore an up-to-date backup onto your computer that is to be the main site.

     

  3. Remove your company from Remote Data Access on the other computer.
  4. Delete the company on the other computer where you have removed removed Remote Data Access.
  5. Reconnect this computer to Remote Data Access.
  6. Check if the computers are in sync.

To confirm this:

  • Go to Help, select About, then check the Dataset ID in the Remote Data Access Information section

 TIP: Test the Remote Data Access connection by processing a transaction on the main site and the remote site. If there's still a syncing issue, reset Remote Data Access. 

  1. If there are any other remote sites, disconnect from Remote Data Access then connect again to ensure they're connected to the correct main site.

▼ Both sites have transactions after the last matching transaction  

  1. If both sites have different transactions after a specific transaction number, back up your data on each site, then decide which needs the least reprocessing.
  2. Once you have chosen your backup, restore this backup onto your computer that is to be the main site.
  3. To reprocess the missing information, you have two options:
    • Manually reprocess missing transactions
    • Export missing transactions from the other backup, then import them into your main site computer

       NOTE: If you created any records like customers or products on the other computer, you'll need to import these first before importing transactions. 

     

  4. Once the main site is up to date, you need to disconnect Remote Data Access from the other computer.
  5. Now reconnect this computer to Remote Data Access as a remote site. 
  6. If there are any other remote sites, disconnect from Remote Data Access then connect again to ensure they're connected to the correct main site.

Final checks

When both computers connect to Remote Data Access, one is now the Main site and the other is the Remote site.

Confirm this and the Dataset IDs in the Check the Dataset ID section above.

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