| | Description | Sometimes to resolve an issue, you need to remove and reupload RDA. To do this, you need to disconnect RDA at all sites. You can then set it back up and reconnect other sites. |
| Resolution | Before you start Before you run through these steps: - Back up your data at all sites.
- Go to Settings, hover over User Management and select Users.
- Make a note of each remote user's current Sage Account email address.
Remove and disconnect RDA at all sites
Disconnect the company from Sage Account ▼Version 30.1 or above - Go to Connected Services, and select Disconnect Sage account.
- The Disconnect Sage account window will show you which services will disconnect:
- Select Disconnect Sage account.
- On the confirmation prompt, click Disconnect.
▼Version 30.0 or below - Log in as MANAGER or an administrator user.
- Go to Settings, then Connected Services Settings.
- If you see the message you're using connected services, click Close.
- Select Disconnect then click OK.
Set up RDA again Once you've removed Remote Data Access from all sites, you can Set up Remote Data Access again. - If you're using Sage 50 Accounts v28 and above, you can do this at any computer
- If you're using Sage 50 Accounts v27, follow these steps at the main site computer
Reconnect remote users Use our article to connect remotely from another machine.
[BCB:95:Accounts - RDA_hub:ECB] |
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