Sometimes to resolve an issue, you may need to reset Remote Data Access. To do this you need to disconnect Remote Data Access at the main site and all remote sites. You can then re-upload your data and re-connect other sites. Let's walk through it.

Before you start

Before you run through these steps:

• Back up your data at all sites
• Make a note of each remote user's current Sage Account (Sage ID) email address from within Settings, User Management, Users

1. Remove and disconnect Remote Data Access at all sites

How you do this depends on the version of Sage 50 Accounts you have:

NOTE: Find out how to check your version number >

Sage 50 Accounts v28 and above

• Remove a company from Remote Data Access completely

Sage 50 Accounts v27 and below

1. Remove a company from Remote Data Access completely
2. Disconnect a remote site from Remote Data Access

2. Disconnect the company from Sage Account

1. Log into your company on Sage 50 Accounts as MANAGER or as an administrator user, click Settings then click Connected Services Settings.
2. If a message appears advising you're using one or more of the connected services, click Close, follow the sections below to remove Remote Data Access and switch off Bank Feeds, then repeat step 1.
   
   

   NOTE: If you're using Invoice Payments, you don't have to manually disconnect this. It is done automatically when you disconnect the company from Sage Account.

3. To disconnect the company, click Disconnect then click OK.

3. Re-upload your data 

Once you've removed Remote Data Access from all sites, you can Set up Remote Data Access again.

• If you're using Sage 50 Accounts v28 and above you can do this at any computer
• If you're using Sage 50 Accounts v27, you must do these steps at the computer you want to become the main site

4. Reconnect remote users

Once you've uploaded your data to Remote Data Access, you can then reconnect at other sites to Connect remotely from another machine.

CAUTION: Don't do this until you've disconnected all remote sites. 

[BCB:96:Support message - RDA phones:ECB]