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Troubleshoot performance issues in Sage 50 Accounts

Created on  | Last modified on 


This guide explains how to troubleshoot when Sage 50 Accounts is not working as expected.


Occasionally your software may not work as expected, for example, the software may run slowly or crash, or an error message may appear. There are several reasons why this happens, including:

  • Data corruption or volume of data
  • Computer or network issues, or environmental factors, such as antivirus software
  • A known issue
  • Remote Data Access issues

To help you get to the cause of the problem there are several things you can check. We'll take you through it step by step, but if you're not sure, we recommend you pass this guide to your IT support person.

 TIP: If you use Remote Data Access (formerly Sage Drive) and are having performance issues, you should also refer to our Sage Drive troubleshooting guide.


Step 1 - Check existing known issues

If you're presented with a specific error message, or if the issue affects a certain area of the software we recommend searching the Help Centre. Search using the text of the error or the name of the software area where you're experiencing the issue.

If you can't find a solution, click Next.