Uploading Remote Data Access hangs

If the first attempt fails to upload, try uploading one more time.   

Restart the data services on the computer you're uploading data from.

Remove any large attached files that are increasing the upload size.

1. In the company you're having the issue with, back up your data.
2. Go to Help then About and click your Data Directory path.
3. Right-click the Transaction Attachments folder and click Properties. Keep this window open as you'll move the folder in step 8.

4. If the Size exceeds 1000MB, we recommend removing some of the attachments to reduce this.
5. Review the contents of this folder to locate any attachments you want to remove. 
6. Note of the transaction number you want to remove.
7. In Sage 50 Accounts, delete the transaction attachments you noted.  
8. Right-click the Transaction Attachments folder and select Cut.
9. Paste this folder onto your desktop.
10. Upload your company data to RDA again.
11. Right-click the Transaction Attachments folder on your desktop and select Cut.
12. Paste this folder back into the data directory window. You can then close this window.

1. Open Sage 50 Accounts and click Add Company.
2. Click Create then Continue.
3. Complete the mandatory information on each window. 
4. Click Create on the Summary window.
5. Click Close on the Customise your company window.
6. Upload this company. 
7. Remove the company from RDA.

If the company successfully uploads, continue to the next section, if it doesn't, follow the 'check proxy servers, firewall and antivirus' section.

1. Open your company.
2. Reindex then Compress the data.
3. Retry your upload.

Disconnect all connected services then try uploading again.

If the company still has an issue uploading, get in touch with Sage support.

Follow the steps in our Proxy Servers, Firewall and Antivirus articles, to make sure they aren't blocking the upload.

Upload the company data using a different Sage account. If you don't have one, create a Sage account.