How to disconnect all connected services
Description

If you use several connected services, like Bank Feeds and Remote Data Access, you can now remove them all when you disconnect your Sage account.

Cause
Resolution

Using Disconnect Sage account

To disconnect all connected services, and your Sage account:

  1. Click Connected Services, and then click Disconnect Sage account.

  2. The Disconnect Sage account window will show you which services will disconnect:
    Disconnect Sage account window.
  3. If you want to continue disconnecting, click Disconnect Sage account.
  4. On the confirmation prompt, click Disconnect.  

Once you see the below message, you've now disconnected your Sage account and all connected services. 

 

If the Sage ID currently connected to the company is the Account Owner in SXP, then a transfer of ownership must be done before connected services can be set up on the new Sage ID. This can be done via the steps in this link.


Disconnect an individual service

Each connected service has its own process to disconnect it. To find out more, select the service you want to disconnect from the list below:

Bank Feeds

Remote Data Access

Sage Connect

Invoice Payments

Direct Debit Manager (GoCardless)

Steps to duplicate
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