ERROR: 'Generic COM Error' or 'Failed to output...' when sending emails

1. Try testing with a blank Outlook signature applied to the layout. Using your own custom signature can sometimes cause an error.
2. If this is successful, recreate your original Outlook signature and check if this resolves the issue.

Check you're using a compatible version of Microsoft Office.  

Run both your Sage software and Outlook as admin.

1. Close both Sage and Outlook software.
2. Right-click the desktop icon, then select Run as administrator.
3. Do this on both Sage and Outlook icons.

1. If you're not using Microsoft Outlook, check your SMTP settings and webmail password are correct.
2. Check you can log into your email service provider's webmail account.
3. Check that your provider hasn't locked it.

Check you've installed the latest updates for the software you're using: Sage 50 Accounts, Sage 50 Payroll or Sage 50 P11D.

1. If you're having issues with a customised layout, try a standard layout.
2. If the standard layout emails are successful, try editing the standard layout and recreate your changes.

1. Test the required document with a different customer or supplier.
2. If this is successful, remove and re-add the customer or supplier email address in the affected record.

Restart your computer.