| | Troubleshoot email issues in Sage 50 Payroll |
| Resolution | [BCB:294:Microsoft Office compatibility checker:ECB]
Configure the email settings as Outlook- Open Sage 50 Payroll, preview any report, click Printer Offsets then click Email Setup.
- In the Default Provider drop-down click Microsoft Outlook.
- Select the Where MAPI is specified in the report, use the default provider instead check box.
- Click OK, close the preview window and when prompted to save changes click No.
- Try emailing your document again.
- If the issue persists repeat steps using MAPI instead of Microsoft Outlook.
 NOTE: Using MAPI to email your document should be used only as a temporary solution. You must continue troubleshooting until your email is successful using the Outlook setting.
Check Run as administrator settings- Close all software, right-click the Outlook shortcut then click Properties.
- Click the Shortcut tab, click Advanced, check if the Run as administrator check box is selected or clear, click OK then click OK.
- Repeat the previous steps with your Sage shortcut, making sure it matches the Outlook administrator settings.
Try emailing your document again. Check Microsoft Outlook opens correctly- Close and reopen Microsoft Outlook and check that it opens correctly.
- Right-click any file on the computer, click Send To then click Mail Recipient.
If nothing happens or an error appears, proceed to the following section.
Set Outlook as the default mail provider- Press the Windows key + R, type control /name Microsoft.DefaultPrograms then click OK.
- Click Set your default programs, click Outlook (desktop), click Set this program as default then click OK.
- Right-click any file on the computer, click Send To then click Mail Recipient.
If a new Outlook email window appears, Outlook is now set as the default mail provider and you should try emailing your document again. If it doesn't work, proceed to the following section. If nothing happens or an error message appears, Outlook is not correctly configured as the default mail provider and you should contact your local IT support to carry out a repair install of Microsoft Outlook. Other workarounds- Use Windows Event log to help with troubleshooting.
- If you use Microsoft Outlook 2010, to resolve this you should download and install the Primary Interop Assemblies for Microsoft Outlook.
- Check if the Email Attachment tab contains a path to a file, and if so, check that the file exists and you can access it.
- If the layout name has more than one full stop at the end, either remove the full stops or apply the default email settings to the layout.
- Check that the Outlook signature being used isn't linking to image files that have since been removed.
- If the signature includes a large image, reduce the image size.
- Check that your Outlook mailbox is not overloaded. Consider deleting older sent items or items that are no longer needed.
- Try configuring the email settings as SMTP instead of Microsoft Outlook. Ensure the Sending options are set to Send emails immediately.
- Try creating a new custom report setting.
- If the issue occurs when emailing any report or layout and you've completed all the other steps in this article, an uninstall and reinstall of Microsoft Office may be necessary while logged in as the administrator on your computer. For assistance with this, please contact your IT administrator.
If you still require further help with this, please call our technical support team. If you only have Online Support, please contact us on web chat and we'll arrange for someone to call you back. [BCB:84:Support message - payroll chat:ECB]
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