1. Close all software, right-click the Outlook shortcut then click Properties.
2. Click the Shortcut tab, click Advanced, check if the Run as administrator check box is selected or clear, click OK then click OK.
   
   Windows 7 - Click the Compatibility tab, check if the Run this program as an administrator check box is selected or clear, click OK.
   
   
3. Repeat the previous steps with your Sage shortcut, making sure it matches the Outlook administrator settings.
4. Try emailing your document again.

1. Close and reopen Microsoft Outlook and check that it opens correctly.
2. Right-click any file on the computer, click Send To then click Mail Recipient.
   
   If nothing happens or an error appears, proceed to the following section.

1. Press the Windows key + R, type control /name Microsoft.DefaultPrograms then click OK.
2. Click Set your default programs then click the entry for Email.
3. Select Outlook from the list.

 

     4. Right-click any file on the computer, click Send To then click Mail Recipient.

If you're having the problem with an invoice, sales order, purchase order, statement or remittance layout, try removing the email signature.

1. On the menu bar click Settings then click Email Defaults.
2. Click the relevant tab, for example, Invoice.
3. Click the Override Default Outlook Signature drop-down and select No.
4. Click Apply then select the required layout and click OK.

Now try to send the email again, if it's successful it means you have a problem with your Outlook email signature. To resolve this you can recreate the signature and make sure any images have a smaller resolution.

If nothing happens or an error message appears, Outlook is not correctly configured as the default mail provider and you should contact your local IT support to carry out a repair install of Microsoft Outlook.

If you use Microsoft Outlook 2010, to resolve this you should download and install the Primary Interop Assemblies for Microsoft Outlook.

[BCB:294:Microsoft Office compatibility checker:ECB]

• Check if the Email Attachment tab contains a path to a file, and if so, check that the file exists and you can access it
• If the layout name has more than one full stop at the end, either remove the full stops or apply the default email settings to the layout
• If the signature includes a large image, reduce the image size
• Check that the Outlook signature being used isn't linking to image files that have since been removed
• Check that your Outlook mailbox is not overloaded. Consider deleting older sent items or items that are no longer needed
• Try configuring the email settings as SMTP instead of Microsoft Outlook. Ensure the Sending options are set to Send emails immediately

If the issue occurs when emailing any report or layout and you've completed all the other steps in this article, an uninstall and reinstall of Microsoft Office may be necessary while logged in as the administrator on your computer. For assistance with this, please contact your IT administrator.

If you still require further help with this, please call our technical support team.

If you only have Online Support, please contact us on web chat and we'll arrange for someone to call you back.