Set up 2-factor authentication (2FA)

Solution Properties

Solution ID:

230630113527747

Last Modified Date:

Thu Oct 03 10:35:28 UTC 2024

Taxonomy Path:

Case category//How do I...//website

Author:

[email protected]

Set up 2-factor authentication (2FA)

Description

To add an extra layer of security, we're making 2FA mandatory for all users who log in to Sage websites and services.

With 2FA, after you enter your email address and password, you enter a new 6-digit code each time you log in.

Cause

Resolution

You'll soon receive a prompt to set up 2FA when you log in to a Sage website or service with your username and password.

Set up 2FA

When we ask you to set up 2FA, click Set up 2-factor authentication then select how to receive your 6-digit code.

NOTE: If you'd like to enable 2FA before the prompt appears, follow our How to manually sign up to 2-factor authentication (2FA) guide.

Click your preferred option below to view the setup steps.

Set up 2FA using a mobile authenticator app (recommended)

Set up 2FA using text message

Set up 2FA using phone call

Set up 2FA using a desktop authenticator app

Can multiple people use the same login?

Each user must have their own login credentials and 2FA setup.

Sharing account details with others creates a significant security risk and can lead to unauthorised access and difficulty tracking changes to your data.

To find out how this affects your Sage product, visit the 2FA hub and select your product to find a dedicated article about this.

Got a question?

We've gathered answers to the most common questions about 2FA. To view them, visit our FAQ: Common 2-factor authentication (2FA) questions.

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