Set up 2-factor authentication

Solution Properties

Solution ID:

230630113527747

Last Modified Date:

Thu Feb 12 08:49:08 UTC 2026

Taxonomy Path:

Case category//How do I...//website

Author:

[email protected]

Set up 2-factor authentication

Description

To add an extra layer of security, we're making 2FA mandatory for all users who log in to Sage websites and services.

With 2FA, after you enter your email address and password you can either:

Approve a mobile app notification if you're using Sage Verify with notifications enabled, or
Enter a six-digit code if you're not using Sage Verify with notifications enabled

You'll soon receive a prompt to set up 2FA when you log in to a Sage website or service with your username and password.

TIP:

You can turn on 2FA yourself instead of waiting for your prompt when logging in. For more details, visit the manually enable 2FA article.

Cause

Resolution

Set up 2FA

When you're prompted to set up 2FA, either when logging in or when manually enabling 2FA, click Set up 2-factor authentication.

There are several authentication options available for you to use. For the best experience, we recommend you use the Sage Verify app.

Sage Verify app

The new Sage Verify mobile app makes it easier for you to authenticate when you log in with notifications enabled.

When you log in to your Sage account and need to authenticate 2FA, the app displays a notification that you tap and approve.

This way, you don't need to note a code from an authenticator app, text message, or phone call to enter when logging in.

The Sage Verify mobile app can also generate authentication codes for you to enter manually, if you prefer. Where possible though, we recommend you enable notifications in Sage Verify to make authentication easier.

To set up Sage Verify, follow the set up the Sage Verify mobile app for 2-factor authentication article.

Other methods

Other authentication methods are also available. These require you to enter a code to the login screen from the authentication option you set up.

To view the other options available and find out how to set them up, ▼ click here.

Set up using a third-party mobile authenticator app
- Visit the benefits of using an authenticator app article to find out more
Set up 2FA using text message

NOTE:

Text message verification has a limit of five codes per hour. Sage Verify and authenticator apps don't have this restriction.
Set up 2FA using a phone call

NOTE:

Phone verification has a limit of five codes per hour. Sage Verify and authenticator apps don't have this restriction.
Set up 2FA using a desktop authenticator app

Set up a backup method

After you set up your 2FA method and note your recovery key, it’s a good idea to add a backup method. This is an alternative email address or phone number you can use to reset your 2FA. Alternatively, you can use the backup method to access a temporary recovery key to log in.

For more information on backup methods, and how to set them up, visit our set up a backup method for 2FA article.

Can multiple people use the same login

Each user must have their own login credentials and 2FA setup.

Sharing account details with others creates a significant security risk and can lead to unauthorised access and difficulty tracking changes to your data.

To find out how this affects your Sage product, visit the 2FA hub and select your product.

FAQs

We've gathered answers to the most common questions about 2FA. To view them, visit our FAQ: Common 2FA questions.

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