How to reset 2-factor authentication

Solution Properties

Solution ID:

230630115551570

Last Modified Date:

Wed Jun 03 09:09:46 UTC 2026

Taxonomy Path:

Case category//How do I...//processing

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How to reset 2-factor authentication

Description

Although you can't remove 2FA from your account permanently, you can remove or reset the device you currently use to authenticate.

Once you do this, you're ready to set up 2FA again, for example, on a new device.

How you do this depends on whether or not you still have access to your 2FA device/primary 2FA method.

Cause

Resolution

Select the relevant option below to find out what to do next:

If you still have access to your existing 2FA device, you can reset 2FA via Account Management using the remove 2FA device option.

For help with doing this, follow the remove my 2FA device article.

Use your recovery key to log in to Account Management, where you can remove your 2FA device via Protect your account.

For help with removing your 2FA device after using your recovery key, follow the remove my 2FA device article.

Use your backup method and select Remove device and add new one to reset 2FA.

For help with doing this, follow the use a backup method for 2FA article.

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