Set up 2-factor authentication (2FA) via phone call
Description

We'll explain how to set up 2FA using phone calls, where an automated system will call and read your code to you.

 NOTE: It's quicker and easier to use a mobile app, see our Set up 2-factor authentication with an app article for more information.

Cause
Resolution

 NOTE: Phone call and text message verification methods have a limit of 5 codes per hour. Authenticator apps don't have this restriction. 

  1. Select Set up with a text or phone call at the bottom of the QR code page.
    An image showing a sample QR code used to set up an authenticator app.
  2. Select Phone (Text message or phone call).
    The image shows the phone option for setting up 2FA.
  3. Choose the country code, enter your phone number, select Phone call, then select Continue
  4. You'll then receive a phone call.
  5. Answer the call and select the requested number to hear your one-time passcode. The code repeats 3 times.
  6. Enter the code and select Continue.
  7. Make a note of your 24-digit recovery code and store it in a safe location.
     NOTE: If your 2FA method is ever unavailable, you need this code to access your account.
  8. Select the I have saved my recovery code check box, then Continue.
  9. Setup is now complete. You can now log in to your account.

Logging in with 2FA

For help with logging in, visit our log in using 2-factor authentication (2FA) article.

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