One of your 2FA authentication options is to set up 2FA using phone calls, where an automated system calls and reads your code to you.

We recommend, where possible, that you set up 2FA using Sage Verify. Sage Verify makes authentication easier by sending you notifications that you tap to approve.

If you prefer to continue to set up authentication via a phone call, continue to follow this article.

Phone call and text message verification methods have a limit of five codes per hour. Authenticator apps don't have this restriction.

To learn about the benefits of using an app, visit our benefits of using 2FA with an app article.

Set up phone call authentication

1. Open an internet browser and go to the login screen for your Sage product or service and enter your login details.
2. When you're prompted to set up 2FA, select Set up authentication.
3. Select Authenticate a different way.
4. Select Phone Get a code by text message or phone call.
   
5. Choose the country code, enter your phone number, select Phone call, then select Continue. 
   
6. You'll then receive a phone call.
7. Answer the call and select the requested number to hear your one-time passcode. The code repeats three times.
8. Enter the code and select Continue.
   
9. Make a note of your 24-digit recovery key and store it in a safe location.
   
   NOTE:

   If your primary 2FA method is ever unavailable, you can use this one-time recovery key to log in.

10. Select the I have saved my recovery key checkbox, then Continue.
11. Setup is now complete. You can now log in to your account.

Set up a backup method

Once you’ve set up your primary 2FA method and noted your recovery key, it’s a good idea to add a backup method.

This is an alternative email address or phone number you can use to access a new recovery key to log in or reset your 2FA.

For more information on backup methods, and how to set them up, visit our set up a backup method for 2FA article.

Logging in with 2FA

For help with logging in, visit our log in using 2-factor authentication (2FA) article.

• What is the Sage Verify mobile app
• Find out more about 2FA
• 2FA for multi-user Sage accounts
• Sage 2FA Help Centre