Follow the steps below on the computer with the error. If the issue persists, follow the same steps on the site that uploaded the data for RDA.
▼ Check your Internet speeds - Avoid using a wireless Internet connection
- Ensure all sites have at least 4Mbps download and 2Mbps upload speeds for RDA
Check your internet speeds using an online site such as www.speedtest.net If speeds are below the minimum, resolve this first before attempting other fixes for the error message.
▼ Check your software version number - Open Sage 50 Accounts and select Demonstration data, then select Open Company.
- If requested, logon as MANAGER with no password, then select OK.
- Go to Help, then About, and check your Version Number in the Program Details section.
▼ Clear the Collaborate and ConnectedBridge folder contents - Close Sage 50 Accounts then stop the following services.
-
Press the Windows Key + R on your keyboard, enter Services.msc, then select OK. - Right-click the required service then select Stop.
| Sage 50 Accounts v31 | - Sage 50 Accounts Control v31
- Sage 50 Accounts Service v31
| | Sage 50 Accounts v30 | - Sage 50 Accounts Control v30
- Sage 50 Accounts Service v30
| | Sage 50 Accounts v29 | - Sage 50 Accounts Control v29
- Sage 50 Accounts Service v29
| | Sage 50 Accounts v28 | - Sage 50 Accounts Control v28
- Sage 50 Accounts Service v28
| | Sage 50 Accounts v27 | - Sage 50 Accounts Control v27
- Sage 50 Accounts Service v27
| - Clear the directory contents shown below, based on whether your computer is a 32-bit or 64-bit operating system.
- Hold down the Windows key + E then browse to the following directory:
 NOTE: You may need to show hidden files and folders. | 32-bit computer | C:\Windows\System32\config\systemprofile\AppData\Local\Sage
\SSB\Accounts\Collaborate | | 64-bit computer | C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage
\SSB\Accounts\Collaborate | - Within the Collaborate folder, press Ctrl + A on your keyboard, then to delete the contents, press Delete.
- Browse to the following location where XXX is the current Windows user:
C:\Users\XXX\AppData\Local\Sage\SSB\Accounts\ConnectedBridge
- Within the ConnectedBridge folder, press Ctrl + A on your keyboard, then to delete the contents, press Delete.
- Press the Windows Key + R on your keyboard, enter Services.msc, then click OK.
- To start the following services, right-click the required service then click Start.
| Sage 50 Accounts v31 | - Sage 50 Accounts Control v31
- Sage 50 Accounts Service v31
| | Sage 50 Accounts v30 | - Sage 50 Accounts Control v30
- Sage 50 Accounts Service v30
| | Sage 50 Accounts v29 | - Sage 50 Accounts Control v29
- Sage 50 Accounts Service v29
| | Sage 50 Accounts v28 | - Sage 50 Accounts Control v28
- Sage 50 Accounts Service v28
| | Sage 50 Accounts v27 | - Sage 50 Accounts Control v27
- Sage 50 Accounts Service v27
|
▼ Disable Internet Protocol version 6 (IPV6) IPv6 Is a network layer protocol which allows communication over a network. It functions similarly to IPv4 by providing unique IP addresses for internet-enabled devices to communicate. For further information on this, contact your IT support. - Open the Windows Control Panel.
- Select Network and Internet, then Network and Sharing Centre.
- Select Change adapter settings, right-click your connection, and choose Properties.
- Clear the Internet Protocol Version 6 (TCP/IPv6) check-box, then click OK.
▼ Set your regional settings to English (United Kingdom) - Hold down the Windows key + R, then type intl.cpl, then click OK.
- On the Formats tab, select English (United Kingdom) in the Format drop-down, then click OK.
- Hold down the Windows key + R then type ms-settings:regionlanguage and then click OK.
- In the Region section, click Regional format check this is English (United Kingdom).
- Restart your computer.
▼ Check if you're using a mapped network drive If you're using a mapped network drive to connect to company data on another computer, connect using a UNC path instead. If the Data path begins with any letter other than C, for example Z:, it's a mapped drive. For assistance with this, contact your local IT support.
▼ Change or reset your My Sage password - Visit my.sage.co.uk then click Sign in.
- Enter your email address then click Continue.
- Click Forgot your password? then enter your Email.
- Complete the CAPTCHA then click Continue.
Visit our article for more information on resetting your password.
▼ Check your firewall, antivirus, and proxy server settings Exclude the following URL from the proxy server, firewall or antivirus software. Do this on the computer where your data is kept: - https://signon2.sso.services.sage.com
Ensure your firewall, antivirus software, or proxy server doesn't block the following Sage services for Internet access: - sg50svc_vXX.exe
- Sage.UK.Accounts50.Data.Service.Control_vXX.exe
Where XX is your version number, for example v31. For assistance with configuring the proxy server, checking your firewall or antivirus, contact your local IT support.
▼ Try running the Data Service as administrator NOTE: Only follow these steps if you use Sage 50 Accounts version 27. Test by running the data service directly - Press the Windows Key + R on your keyboard, enter Services.msc, then press Enter.
- Browse to:
- v27 - C:\Program Files (x86)\Sage\AccountsServiceV27
- Right-click the following files, select Run as administrator and if prompted, click Yes.
- v27 - sg50svc_v27.exe or sg50svc_v27
This opens a command prompt window for running the Data Service as admin. Keep this window open. - Open Sage 50 Accounts and recreate the steps that originally caused the error.
- If the error no longer appears, continue to the correct the issue permanently section.
Correct the issue permanently - Close the command prompt window that you opened in step 4 above.
- Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
- Check the Data Service is still not running.
- Right-clickSage 50 Accounts Service vxx and click Properties
- Click the Log On tab and click This Account.
- Enter the details for your administrator and password.
If you're unsure, instead click Browse then click Advanced. Click Find Now then click Local Service and click OK, and enter the Windows password.
- Click OK, then right-click Sage 50 Accounts Service vxx, then select Start.
If you need help with any of the steps above, contact your local IT support.
If the issue persists Follow the steps in our 'Unable to connect to Sage Data Service on machine' article. [BCB:95:Accounts - RDA_hub:ECB] |