Sage Connect - Sync Errors

Summary

If a synchronisation error occurs, the software displays a window with more information to help you resolve the issue.

Description

Before setting up Sage Connect, check your version number. If you aren't using v31.0.378.0 or above, upgrade to the latest version.

When attempting to sync data with Sage Network, you can receive a synchronisation error.

NOTE: The error code and description can vary.

Resolution

The error message will detail what to do to fix the problem. We've identified the most common causes to be:

Internet disconnected during sync
Internet speed isn’t suitable to sustain the service. Find out more about the system requirements in the FAQ
There’s a temporary issue with the Sage Connect service
Your computer isn’t connected to the internet

Following the guidance in the error description or retrying the sync later will resolve the problem in all cases. Below is a list of the most common sync errors you can see.

Select one of the messages below to find out more.

▼ We ran into a problem

The message means you've tried to connect using an email address that isn’t associated with the Manager login for your company. To resolve it, use the correct email address.

▼ Error 200

This error means there was a processing error when handling your request. This could be due to several factors.

To resolve it, do the following:

Check your data is in good health. If there are no problems to resolve, move to the next step.
Manually sync the Customer Account Portal data. Go to Connected services, then Sage Network, then Sage Network Settings. From the settings window, click Sync data now.
Retry your task, and if you still encounter an issue contact Sage Customer Support.

If the issue persists, check all of your Chart of Accounts and correct any errors.

Once you’ve tried those steps, disconnect and reconnect your Sage account.

▼ Error 200: Could not find file/the Filename was empty

Follow the steps on the Known Issue: Sage Network - PDFs fail to export with data service only article.

▼ Error 400

This error means that there are problems with your default chart of accounts (COA). You'll need to identify and correct the errors in your chart of accounts, and then try again.

NOTE:

Other chart of accounts that are partial won’t cause this issue.

▼ Error 413

This error occurs when the sync file exceeds the 256 MB size limit.

The data sync sends transactions from the current financial year, the previous financial year, and any future-dated transactions. If you haven't run the year end process for some time, the sync includes more transactions than needed.
For example, if the financial year is still 2020, the sync sends all transactions from 2019 onwards.
Updating the financial year can fix the issue, but large datasets can still exceed the limit.

▼ Error 500

This error means the service is temporarily unavailable. Try again later.

Sage Connect - Sync Errors

Summary

Description

Resolution

NOTE:

SUPPORT & TRAINING

PARTNERS

COMPANY

FAQs