What is Sage Connect?

Sage Connect is an application that gives your customers access to their invoices and transaction data. This revolutionary tool modernises your accounting processes.

Connected with your accounting system, i.e., Sage 50, Sage Connect pulls in the information your customer seeks, meaning you can send fewer emails and follow-ups.

Sage Connect entitlement 

Access to Sage Netwok may be included as part of ongoing product pricing adjustments, or it might be offered separately for specific applications that add more value than your current Sage accounting product. 

How can I describe Sage Connect to my customers?

Sage Connect is an online platform connected with your supplier’s accounting system, which provides you with access to view invoices and financial records. From this site, you can download your invoices, payments, transaction history, and more.

How does my data get into Sage Connect?

Sage has built the technology to seamlessly push data from your Sage 50 Accounts directly over to Sage Connect.  

What are the internet speed requirements?

The minimum internet speed to use Sage 50 Accounts with Sage Connect are:

• 4Mbps download speed
• 2Mbps upload speed

When does the first data push happen?

Data sync will be attempted once the onboarding completes i.e. the UI window is closed after a successful sign up. It will then run once an hour by default but the user can change this frequency if they want.

Where is my data stored?

A data center located in the EU.

Can I request that Sage delete my data?

Yes. If requested by you, we will delete your data from Sage Connect, disconnect your email, and delete your Sage Connect account. 

What happens if I turn the data sync off?

This will interrupt Sage Connect's ability to give you real-time insights into your portal activities and all other related automation capabilities that have a dependency on the data sync. Sage 50 Accounts will stop sending data, but anything previously sent to Sage Connect will remain.

Who do I contact if I have any questions or need support?

Support will be provided by webchat. Get in touch here. 

What happens if we do not wish to remain signed up to Sage Connect?

You can easily disconnect your 50 Accounts software from Sage Connect from an option within 50 Accounts, this will immediately stop the data sync. If requested by you, we will then delete your data from Sage Connect, disconnect your email and delete your Sage Connect account. 

Where are the e-mails sent from (address)?

Sage Connect uses a Sage-hosted email for outbound communication, eliminating the need for you to have a dedicated accounts receivable email address. If one of your customers replies to an email from Sage Connect, it'll be delivered to the email address you used to sign up for Sage Connect.

Can I set up my own email?

Not at this time. We’ll be adding the ability to connect your accounts receivable email in the short term.

How can I view the emails I’ve sent?

All messages can be viewed by clicking the message icon on the My Network page, or you can view the message history for a specific customer by clicking Messages on their profile.

Where is the list of emails I’ve sent?

You can see who you’ve invited to Sage Connect and their use as well, to view this history click the Messages option on the customer's profile.

What if someone replies to this email?

It will be delivered to the email address you log into Sage Connect with.

Got another question?

We'd be happy to answer any other queries you have about Sage Connect, get in touch via webchat here.