You may need to clear the collaborate folder as a potential fix for an issue or error.

1. Stop the following services.
   
   To stop a service, press the Windows Key + R on your keyboard. Enter Services.msc then click OK. Right-click the required service and click Stop.
   
   

   Version	Services
   v31	Sage 50 Accounts Service v31 Sage 50 Accounts Control v31
   v30	Sage 50 Accounts Service v30 Sage 50 Accounts Control v30
   v29	Sage 50 Accounts Service v29 Sage 50 Accounts Control v29
   v28	Sage 50 Accounts Service v28 Sage 50 Accounts Control v28
   v27	Sage 50 Accounts Service v27 Sage 50 Accounts Control v27
   v26	Sage 50 Accounts Service v26 Sage 50 Accounts Control v26

2. Clear the contents of the following folder:
   
   • 32 bit: C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\ Accounts\Collaborate
   • 64 bit: C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\ Accounts\Collaborate       

TIP: To find out if you're using a 32-bit or 64-bit version of Windows - read more >

3. In v27 and above, clear the contents of the ConnectedBridge folder.

This is located in C:\Users\<username>\AppData\Local\Sage\SSB\Accounts\ConnectedBridge.

4. Re-start the services you stopped in step 1.
   
   To start a service, press the Windows Key + R on your keyboard. Enter Services.msc then click OK. Now right-click the required service and click Start.