Solution Properties
Solution ID:
241108134256860
Last Modified Date:
Thu Aug 27 08:41:25 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//processing
Author:
[email protected]
Known Issue: Sage Network - PDFs fail to export with data service only
Description

The sync fails with the error:

'Error 200: Could not find file/the Filename was empty'.

 Image shows the Sage Network sync errors with Error code 200 and the Error description: Could not find file/the Filename was empty.

Cause
Resolution

Refresh the PDF layout

  1. Select Connected services, choose Sage Network, then select Sage Network Settings.
  2. Select Sage Connect at the top.
  3. Press Browse, choose a different layout to the one currently selected, and select OK.
  4. A popup will appear mentioning you've changed the layout. Select Full data sync, then press OK.

NOTE:

We've resolved this issue in v31 and above of Sage 50 Accounts. If you aren't using the latest version, upgrade now.

 

To resolve this, install the full version of the software on the computer that holds only the data service.

Steps to duplicate
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