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ERROR: 'Remote Data Access downloading your data for Remote Data Access, please wait'

Created on  | Last modified on 

Summary

'Remote Data Access downloading your data for Remote Data Access, please wait' when opening a company in Sage 50 Accounts.

Description

The message 'Remote Data Access downloading your data for Remote Data Access, please wait' appears and scrolls in a continuous loop.

Let's complete the steps to get you back into your software.  

Resolution

TIP:

Use our Data Service Manager that makes this process easier. To find out more, visit our using the Sage 50 Data Service Manager in v31 and above article.

 

 

 TIP: The following steps need to be ran on the computer that holds your data.  Check the company file and if the data isn't on the C:\, locate the computer where the data is held. 

First thing to try

This is often resolved by restarting the Sage 50 Accounts services. 

 

Clear the collaborate and connected bridge folders

  1. Ensure that nobody is logged into Sage 50 Accounts at your current site.
  2. Press the Windows Key + R on your keyboard, enter Services.msc then click OK.
  3. For each of the following services for your software version, right-click the service then click Stop.  
    • Sage 50 Accounts Service vXX
    • Sage 50 Accounts Control vXX
  4. Hold down the Windows key  + E then browse to the following location:
    • 32-bit computer:
      C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\Accounts\Collaborate
    • 64-bit computer:
      C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\Accounts\Collaborate

    TIP: use our article to check if you're 32 or 64 bit.

  5. Within the Collaborate folder, press Ctrl + A on your keyboard, then press Delete.
  6. Browse to C:\Users\**USERNAME**\AppData\Local\Sage\SSB\Accounts\ConnectedBridge.
  7. Within the Connected Bridge folder, press Ctrl + A on your keyboard, then press Delete.
  8. To restart the services, right-click the relevant service and click Start.
  9. Try opening the company again.

TIP: Use our guide if you're having problems stopping the service

If the message still appears, there are other ways to fix this.

Refresh your user file

The next step is to delete the queue.dta file. 

TIP: This file automatically recreates itself when you next log in.

Try logging in again.  If the message still appears, we can restart the computer that holds your data.

Restart your computer

  1. Restart the computer that holds your data, then try logging in again. 

    If this isn't possible, continue to step 2.

  2. Press CTRL + ALT + Delete on your keyboard then click Start Task Manager.
  3. Click the Processes tab then select the Show processes from all users check box.
  4. Find the following processes, then for each select End Process.
    • Sage50Backupstandaloneapp
    • Sage50Checkdatastandaloneapp
    • Sage50Restorestandaloneap
  5. Try opening your company again.

Still can't log in?

Disconnect and reconnect from Remote Data Access

If you still can't log in, disconnect from Remote Data Access at the site you're having issues at, then reconnect.

Issue persisting?

If the issue still occurs, the MANAGER user needs to remove Remote Data Access for this company, and set it up again for all users.

 

Find out more in our dedicated Help Centre

To help you with Remote Data Access, we've pulled together everything you need.
Visit the Help Centre.