Remote Data Access FAQs

Which site is the main or remote site when using Sage 50 Accounts v28 or above?

In versions v27 and below, Remote Data Access had a main site, where the data uploads, and remote sites which accessed the data. In v28 we've simplified this by removing the concept of main and remote sites, all sites now the same.

What are the system requirements for Remote Data Access?

Your Internet connection needs a minimum of 4Mbps download speed and 2Mbps upload speed to use Remote Data Access.

How do I get started with Remote Data Access?

For all the help you need to set up Remote Data Access, visit the Remote Data Access Help Centre.

How do I remove a company from Remote Data Access?

To remove a company from Remote Data Access and start again. For example, if you forget your encryption password, or to change the data owner. 

How do I connect to Remote Data Access on a remote computer as a user or as an accountant?

If you remove a company from Remote Data Access and re-upload, any remote locations must disconnect and reconnect to the latest copy of the data. 

How do I disconnect and reconnect to Remote Data Access on a remote computer?

If you remove a company from Remote Data Access and re-upload, any remote locations must disconnect and reconnect to the latest copy of the data. 

How do I change my Sage Account (formerly Sage iD) email address?

If you have a new email address, create a new Sage ID for the email and link it to your My Sage account. 

What do I need to do after updating my Sage 50 Accounts software?

When you update Sage 50 Accounts, your existing data converts to the new version the first time you open the new software. We recommend that you convert your data on the Remote Data Access main site before accessing it from other sites.

How do I check which computer is the main site?

Check in our find out if you're on the main site or a remote site article. 

Can I add more companies and users?

You can purchase additional Remote Data Access connected users to allow more people to access your data via Remote Data Access. Leave your details in the upgrading your licence section below, and we'll call you back. 

What do I do if I get get a message pop up?

The steps required will be different depending on the message on your screen. 

Upgrading your licence

Need a little more room? To add extra companies, users, employees or more to your software licence, leave your details and we'll be in touch.

Leave your details