Which site is the main or remote site when using Sage 50 Accounts v28 or above?
In version v27, we used a main site to upload the data and remote sites to access it. We made Improvements in v28 and removed main and remote sites. Now all sites operate in the same way.
What are the system requirements for Remote Data Access?
Your Internet connection needs a minimum of 4Mbps download speed and 2Mbps upload speed to use Remote Data Access.
How do I get started with Remote Data Access?
For all the help you need to set up Remote Data Access, visit the Remote Data Access Help Centre.
How do I remove a company from Remote Data Access?
To remove a company from Remote Data Access and start again. For example, if you forget your encryption password, or to change the data owner.
How do I connect on a remote computer as a user or as an accountant?
If you remove a company from Remote Data Access and re-upload, any remote locations must disconnect and reconnect to the latest copy of the data.
How do I disconnect and reconnect to Remote Data Access on a remote computer?
If you remove a company from Remote Data Access and re-upload, any remote locations must disconnect and reconnect to the latest copy of the data.
How do I change my Sage account email address?
If you have a new email address, change your My Sage login email for your My Sage account.
What do I need to do after updating my Sage 50 Accounts software?
When you update Sage 50 Accounts, your data converts the first time you open the new version. To avoid issues, convert your data on the Remote Data Access main site first. You can then access it from other sites.
How do I check which computer is the main site?
Check in our find out if you're on the main site or a remote site article.
Can I add more companies and users?
You can buy extra Remote Data Access connected users to let more people access your data. If you need to upgrade, leave your details and we'll call you back.
What do I do if I get a message pop-up?
The steps required will be different depending on the message on your screen. Search for you error in our Help Centre.