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Refresh the queue.dta file

Created on  | Last modified on 

Summary

How to refresh the file that contains the list of users currently logged into Sage 50 Accounts.

Description

If Sage 50 Accounts closes unexpectedly, it doesn't refresh the active users list, causing login issues.

Delete the file called queue.dta and reopen the software to refresh the list and resolve the issue.

Resolution

TIP:

Use our Data Service Manager that makes this process easier. To find out more, visit our using the Sage 50 Data Service Manager in v31 and above article.

 

Before you start

  • Ensure everyone's logged out of Sage 50 Accounts, including all Remote Data Access (RDA) users
  • If the error mentions a specific computer, follow the steps on that computer first. If not, repeat these steps on each computer if you run the software over a network

Find the path to the company data folder

  1. Access the computer that holds your data. If you aren't sure, check our where is my data kept? article.
  2. Open Sage 50 Accounts, then in the Company Selection window, select the required company.
  3. Press the three dots to the left of the company name Image, then press Folder location.
    In Sage 50 Accounts v26.3 - in the Select Company window, press Open Folder Location.
  4. Make a note of this folder location as you'll need it later.

Stop the Sage Accounts data service

  1. Access the computer that holds your data.
  2. Stop the Data Service on that computer.

Delete the queue.dta file

 

  1. Browse to the company data folder you located in the find the path to the company data folder section.
  2. Double-click the ACCDATA folder, locate and right-click QUEUE.DTA, then press Delete.
  3. Restart the computer.
  4. Repeat these steps on each computer if you use RDA.

Start the Sage Accounts Data Service

  1. Access the computer that holds your data.
  2. Start the Data Service on that computer.
  3. If the issue persists, repeat this process on the computer where the issue occurs.

If the issue persists when you use RDA

If the problem persists, and you use RDA, you can remove it, repeat the steps above, then set up RDA again.

For more information about removing and reinstating RDA, refer to the reset Remote Data Access article. 

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