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Refresh the queue.dta file

Created on  | Last modified on 

Summary

How to refresh the file that contains the list of users currently logged into Sage 50 Accounts.

Description

If Sage 50 Accounts closes unexpectedly, the file that holds the list of active users isn't refreshed. This can cause issues when you log back in.

Don't worry, simply deleting the file called queue.dta then reopening your software refreshes the list, and normally resolves the login issue. 

You may need to repeat the steps in this article on each computer if you run the software over a network.

Resolution

Before you start

Make sure everyone's logged out of Sage 50 Accounts, including all Remote Data Access users.


 


1. Find the path to the company data folder

  1. Access the computer that holds your data.
  2. Open Sage 50 Accounts, then in the Company Selection window, select the required company.
  3. Click the three dots to the left of the company name Image, then click Folder location.
    Sage 50 Accounts v26 and below - in the Select Company window, click Open Folder Location.

     NOTE: Can't open the Company Selection window or folder location?  Read more >

  4. Make a note of this folder location as you'll need it later.

2. Stop the Sage Accounts data service

  1. Access the computer that holds your data.

    NOTE: If you use Remote Data Access and you are following these steps to resolve an error message, please access the computer referenced in the error instead.

  2. Press the Windows Key + R on the keyboard and enter Services.msc then press Enter.
  3. Right-click 'Sage 50 Accounts vXX and click Stop. For example, if you use Sage 50 Accounts v29, stop the Sage 50 Accounts Service v29.
    TIP: If the services do not stop when requested, refer to the following article >

    NOTE: If Stop or Start buttons are greyed out this is down to your Windows permission on your PC. Right click the Services App on Step 2 and click Run as administrator. If the issue persists, contact your local IT to resolve this for you.



3. Delete the queue.dta file

 

  1. Browse to the company data folder you located in step 1: Find the path to the company data folder.
  2. Double-click the ACCDATA folder, locate and right-click QUEUE.DTA, then click Delete.

4. Start the Sage Accounts Data Service

  1. On the computer that holds your data, press the Windows Key + R on your keyboard and enter Services.msc then press Enter.

    NOTE:  If you use Remote Data Access and you are following these steps to resolve an error message, please access the computer referenced in the error instead.

  2. Right-click the following service and click Start.
    • Sage 50 Accounts Service vXX
    For example, if you use Sage 50 Accounts v29, start the Sage 50 Accounts Service v29.
  3. Log back into your software.
  4. If the issue persists, repeat the process on the computer where the issue occurs.

If the problem persists, and you use Remote Data Access, you can remove Remote Data Access, repeat the steps in this article, then set up remote data access again. For more information about removing and reinstating Remote Data Access, refer to the following article: Reset Remote Data Access >

Next steps

Now you're back in your software, check your data is in good health. Read more >