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Error: "Processing, please wait..." when processing or opening a company

Created on  | Last modified on 

Summary

How to access Sage 50 Accounts when the uploading data progress bar scrolls in a continuous loop.

Description

When opening a company, or while processing in a company, the uploading data progress bar scrolls in a loop and says 'Processing, please wait...'.

Image of processing, please wait message.

Resolution

Before you start

Check your software version number

If you use Remote Data Access (RDA), for it to work you must be using v27 or above.

To check your version:

  1. Open your software, select Demonstration data then click OK.
  2. Logon as MANAGER with no password and click OK.
  3. Click Help, then About and check your software version number.

If you need to, download and install the latest version of Sage 50 Accounts.

Check Opayo settings

Once the program loads, untick the check on startup:

  1. Log in as normal.
  2. Click Settings, then Company Preferences.
  3. Click Opayo, then untick check for payments on startup.
  4. Click Ok and try again.

Restart the Sage services

Restart the services on the computer that holds your data. If you're not sure which computer this is, use our where is my data kept? article. 

Restart the computer that holds your data

If possible, restart the computer that holds your data.

Clear the DNS Cache

▼On the client computer
  1. Stop the Sage services. 
  2. Press the Windows key + R then type ipconfig /flushdns then click OK.
  3. Start the Sage services.
▼On the computer that holds your data
  1. Stop the Sage services. 
  2. Press the Windows key + R then type ipconfig /registerdns and click OK.
  3. Start the Sage services.

Remove and re-add the company

  1. From the Select Company window, make a note of the data path for your company.
  2. Select the required company.
  3. Select the three dots, then Remove Company and click Yes.
  4. Choose Add Company then select Use an existing company stored on your network.
  5. Select Browse then browse to the path noted in step 1.
  6. Select Next, then Connect.

Delete the queue.dta file

Refresh the queue.dta file on each computer connecting to the data.

Disable antivirus software

Temporarily disable your antivirus software, if this allows you to upload your data, apply the following exclusions to your antivirus software:

  • Sage Drive servers (drive.sage.com:443/HTTPS)
  • Amazon S3 servers (s3.amazonaws.com: 443/HTTPS)
  • Sage ID servers (signon2.sso.services.sage.com: 443/HTTPS)
  • Port 443

NOTE:

We can't support you with your antivirus software, if you need help with this contact your local IT support.

Stop Sage processes

  1. On the server computer press CTRL+ALT+Delete on your keyboard, then click Start Task Manager.
  2. Select the Processes tab, then the Show processes form all users checkbox.
  3. Find the following processes, then for each select End Process.
    • Backupstandaloneapp
    • Checkdatastandaloneapp
    • Restorestandaloneapp

Reinstall the services or software on the computer where you store your data

On the computer where you store your data, uninstall, and reinstall either the data services or the full program.

Upgrade your licence

Growing business? Add more companies, users, or employees to your licence with ease. Leave your details and we’ll be in touch.

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