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Error: "Processing, please wait..." when processing or opening a company

Created on  | Last modified on 

Summary

How to access Sage 50 Accounts when the uploading data progress bar scrolls in a continuous loop.

Description

When opening a company, or while processing in a company, the uploading data progress bar may scroll in a continuous loop and say 'Processing, please wait...'.

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Let's check and resolve this now.

NOTE: If you get a similar message that says Processing - Please Wait when you try to do bank reconcile in Sage 50 Accounts v28.1, please follow the steps in our alternative guide instead.  

Resolution

Before you start

  • Check your data is stored on a computer that meets the System requirements for Sage 50 Accounts
  • Use our Upgrade your software guide to check if you need to download and install the latest updates for your software
  • Check that your upload speed is 2Mbps or higher and your download speed is 4Mbps or higher

Check your software version number

If you use Remote Data Access, for it to work  you must be using Sage 50 Accounts v27 or above.


To check your version:

  1. Open your software and choose to open Demonstration data then click OK.
  2. Logon as MANAGER with no password and click OK.
  3. Click Help then click About and check your software version number.

If you need to, Download and install the latest version of Sage 50 Accounts.

If you're using Sage 50 Accounts v27 or above and this message appears, please continue with the steps below.

Restart the Sage services

Restart the services on the computer that holds your data. Use our Where is my data kept? guide to help with this. 

Restart the computer that holds your data

If possible, restart the computer that holds your data. Use our Where is my data kept? guide to help with this.

TIP: If this computer is your server, you may want to try the steps below first.

Clear the DNS Cache

On the client computer

  1. Stop the following services on the client computer.

    To stop a service press the Windows Key + R on your keyboard then enter Services.msc and press enter, then right-click the required service and click Stop.
    • Sage 50 Accounts Control vXX
    • Sage 50 Accounts Service vXX
     NOTE: Where vXX refers to your software version, for example, v29.

    TIP: Having difficulty stopping the service? Use our Sage Services is stuck on the Stopping status guide.
  2. Clear the DNS cache on the client computer:
    • Press the Windows key + R then type ipconfig /flushdns then click OK
  3. Start the following services on the client computer:

    To start a service press the Windows Key + R on your keyboard then enter Services.msc then right-click the required service then click Start.
    • Sage 50 Accounts Control vXX
    • Sage 50 Accounts Service vXX
    NOTE: Where vXX refers to your software version, for example, v29.

On the computer that holds your data

  1. Stop the following services on the computer where you hold your data.

    To stop a service press the Windows Key + R on your keyboard then enter Services.msc then right-click the required service then click Stop.
    • Sage 50 Accounts Control vXX
    • Sage 50 Accounts Service vXX
     NOTE: Where vXX refers to your software version, for example, v29.

    TIP: Having difficulty stopping the service? Use our Sage Services is stuck on the Stopping status guide. 

  2. Register the DNS cache on the computer where your data is stored:
    • Press the Windows key + R then type ipconfig /registerdns and click OK
  3. Start the following services on the computer where you hold your data:

    To start a service press the Windows Key + R on your keyboard then enter Services.msc then right-click the required service then click Start.
    • Sage 50 Accounts Control vXX
    • Sage 50 Accounts Service vXX
    NOTE: Where vXX refers to your software version, for example, v29.

Remove and re-add the company

  1. Open Sage 50 Accounts, from the Select Company window, make a note of the data path of the company that you're trying to open.

     NOTE: Select Company window doesn't appear? Browse to C:\ProgramData\Sage\Accounts\ and delete the sage.ini file then try again.

  2. Select the required company.

    In v27 and above, click on the three dots, then click Remove Company then click Yes.

    In V26, click Remove Company then click Yes.

  3. Click Add Company then select Use an existing company stored on your network.
  4. Click Browse then browse to the path noted in step 1.
  5. Click Next then click Connect.

    If this fails, as an alternative you can re-add the company by adding the data path to the COMPANY file.
    • Sage Accounts v29 - C:\ProgramData\Sage\Accounts\2023\company
    • Sage Accounts v28 - C:\ProgramData\Sage\Accounts\2022\company
    • Sage Accounts v27 - C:\ProgramData\Sage\Accounts\2021\company
    • Sage Accounts v26 - C:\ProgramData\Sage\Accounts\2020\company

Delete the queue.dta file

  1. Ensure all users are logged out of Sage 50 Accounts, including at any secondary sites if you use Remote Data Access.
  2. Use our How to refresh the queue.dta file guide to delete the file.

Disable the anti-virus software

Temporarily disable your antivirus software, if this allows you to upload your data, apply the following exclusions to your antivirus software:

  • Sage Drive servers (drive.sage.com:443/HTTPS))
  • Amazon S3 servers (s3.amazonaws.com: 443/HTTPS)
  • Sage ID servers (signon2.sso.services.sage.com: 443/HTTPS)
  • Port 443

NOTE: We can't support you with modifying your antivirus software. If you need help with this, please refer to your local IT support.

Stop Sage processes in task manager

  1. On the server computer press CTRL+ALT+Delete on your keyboard then click Start Task Manager.
  2. Click the Processes tab then select the Show processes form all users check box.
  3. Find the following processes, then for each select End Process.

    NOTE: If you're using Windows 8 or SBS 2012, these processes may have the prefix Sage 50 or SG50.
    • Backupstandaloneapp
    • Checkdatastandaloneapp
    • Restorestandaloneapp

Reinstall the services or software on the computer where you store your data

As a last resort, on the computer where you store your data, uninstall and reinstall either the data services or software. Use our Download and install the Sage Accounts Data Service guide to do this.

For details of how to install your software, please visit www.sage.co.uk/install

Upgrading your licence

Need a little more room? To add extra companies, users, employees or more to your software licence, leave your details and we'll be in touch.

Leave your details

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