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'Server Busy - This action cannot be completed... Switch to... Retry'

Created on  | Last modified on 

Summary

How to resolve this message that can appear when opening or processing in Sage 50 Accounts.

Description

This message can appear for a variety of reasons, and they're not always related to the server. Normally it relates to antivirus software or permissions. 

'Server Busy - This action cannot be completed because the other program is busy. Choose 'Switch to' to activate the busy program and correct the problem.'

You'll see the following options: Switch to, Retry or Cancel.

Resolution

Run the software as an administrator

  1. Right-click on the Sage Accounts icon and click Run as administrator.
  2. If required, enter your administrator credentials then press OK.

Restart your computer

  1. Restart the computer that shows the message.

Rename sage.ini

  1. Close your Sage 50 Accounts and open Windows explorer.
  2. Browse to C:\ProgramData\Sage\Accounts.
  3. Right-click the Sage.ini file and left-click Rename.
  4. Rename it to Sage.old.

Check the Windows System Information app

If your software hangs on the splash screen after entering your login details, it's a possible issue with the Windows System Information app.  

  1. In the Windows search bar enter system information, then press System Information.

If this window populates with information, there isn't an issue with the System Information App. Follow the configure your antivirus software section.

 

If the System Information window is blank, this indicates an issue. To resolve this:

  1. In the Windows search bar, enter cmd then right-click Command Prompt and click Run as administrator.
  2. Type net stop winmgmt, press Enter, if asked if you want to continue press Y, then press Enter.  

    ▼ Unable to stop winmgmt?
    • Type winmgmt /resetrepository then press Enter

    This will report that the repository has been reset.

  3. Type net start winmgmt, press Enter, then close the Command Prompt.

This can report that the WMI Service is already started, which can be normal.

  1. Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
  2. Uninstall then reinstall Sage 50 Accounts. 

If the Windows System Information app is still blank, contact your IT administrator for further help.

Configure your antivirus software

Exclude Sage files in your antivirus software to prevent this message appearing again.
See our Modify your antivirus software to work alongside Sage 50 Accounts article for details on which files to exclude.

If this issue occurs specifically when running reports, use our "Running reports - 'Server Busy .... Switch To, Retry or Cancel'" article.

If you're using Opayo

If you’re using Opayo and you can access the program after clicking Retry multiple times, set your software to stop checking this.

  1. Log in as the user Manager.
  2. Go to Settings, select Company Preferences, then open the Opayo by Elavon tab.
  3. Clear the Check for payments on startup checkbox then press OK.

You can then check for these payments manually.

If you're using ESET Antivirus and 64-bit Sage 50 Accounts

If you do, follow the steps in our Data Service error message with ESET installed article.  

Upgrade your licence

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