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HMRC submission errors

Created on  | Last modified on 

Summary

Details on submission errors that may appear during submissions to HMRC from Sage 50 Payroll.

Description

An error may appear when you make submissions to HMRC from Sage 50 Payroll. We know this can be frustrating, especially if you don't know why.

To help with this, we've listed below the errors that may appear, with a link to explain why it occurs and how to resolve it. 

Resolution

Common errors

 Find your error code and message below, and where available click on the error number for further information.

Error numberDescription
0003Unable to connect to Government Gateway - 0003
1046Authentication Failure. The supplied user credentials failed validation for the requested service.
4999Internal schema validation error.
5045You have already filed an original return.
7801Accounts Office reference or Employer PAYE reference is incorrect
7802You have not been invited to submit this submission type.
7804This submission cannot be accepted as a Full Payment Submission has not been received and successfully validated for this scheme reference.
7805Service currently unavailable
7806This submission cannot be accepted as it does not fall within the eligible filing period.
7808This submission cannot be accepted as an Employer Alignment Submission is required for this Employer Reference.
7811This submission cannot be accepted as alignment has commenced or successfully completed.
7815

This submission cannot be accepted as this employer scheme has been cancelled.

This means HMRC haven't received submissions for your company. This error message indicates that there's been £0 RTI submissions for a period of at least three months. If this happens, contact HMRC and they can close the company's payroll scheme.

7841No starter form provided.
7866Error 7866 - The amount in [EMPLOYEESCONTRIBUTIONSON
ALLEARNINGSYEARTODATE] must be 0.00 if the [NILETTER] is ‘X’, ‘C’, or ‘W’.
7918This error occurs if you try to send an Employer Payment Summary (EPS) submission for a period that HMRC no longer accepts. The deadline for each tax month's EPS is the 19th of the next month. Find out more about how to submit an Employer Payment Summary (EPS) >
7927The entry in [TAXMONTH] of 12 is only valid if the submission is made between 6 February and 19 April inclusive of the [RELATEDTAXYEAR].

This message can occur in any tax month.

Can't see your error?

If the error you're experiencing isn't listed, you can check our Help Centre and search for your error.

If you need further support, you can scroll to the bottom of the Help Centre to find the best ways to contact us.