HMRC submission errors

Details on errors that can appear during submissions to HMRC from Sage 50 Payroll.

When you make submissions to HMRC from Sage 50 Payroll, an error can appear. To help you resolve these, we list the most common errors with a link to explain why it occurs, and how to resolve it. 

Common errors

 Find your error code and message below, and where available select the error number for further information.

Error number	Description
0003	Unable to connect to Government Gateway - 0003.
1046	Authentication Failure. The supplied user credentials failed validation for the requested service.
1106	This occurs if your web browser holds history of the old recaptcha page. To resolve this, close the window, clear cookies and cache, then submit your FPS. TIP: Skip the recaptcha window if it appears.
4999	Internal schema validation error.
5045	You have already filed an original return.
7801	Accounts Office reference or Employer PAYE reference is incorrect.
7802	You haven’t been invited to submit this submission type.
7804	This submission cannot be accepted as a Full Payment Submission has not been received and successfully validated for this scheme reference.
7805	Service currently unavailable.
7806	This submission cannot be accepted as it does not fall within the eligible filing period.
7808	This submission cannot be accepted as an Employer Alignment Submission is required for this Employer Reference.
7811	This submission cannot be accepted as alignment has commenced or successfully completed.
7815	This submission cannot be accepted as this employer scheme has been cancelled. This means HMRC haven't received submissions for your company. This error message indicates that there's been £0 submissions for a period of at least three months. If this happens, contact HMRC and they can close the company's payroll scheme.
7841	No starter form provided.
7866	Error 7866 - The amount in [EMPLOYEESCONTRIBUTIONSON ALLEARNINGSYEARTODATE] must be 0.00 if the [NILETTER] is ‘X’, ‘C’, or ‘W’.
7918	This error occurs if you try to send an Employer Payment Summary (EPS) submission for a period that HMRC no longer accepts. The deadline for each tax month's EPS is the 19th of the next month. Find out how to submit an Employer Payment Summary (EPS).
7927	The entry in [TAXMONTH] of 12 is only valid if the submission is made between 6 February and 19 April inclusive of the [RELATEDTAXYEAR]. This message can occur in any tax month.

Can't see your error?

If the error you're experiencing isn't on the list above, visit the Sage Help Centre and search for your error.

If you need further support, scroll to the bottom of the Help Centre to find the best ways to contact us.

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