You're not due to submit under RTIThis message can appear when HMRC aren't expecting your company to start filing RTI returns until a later date. To resolve this, contact HMRC and ask them to check that your RTI start date is correct.
Check your e-Submission settingsThis error can also occur if any of your e-Submission settings are incorrect. - Click e-Submissions, then click e-Submission Settings.
- In the Settings tab, clear the Tax Dist./Ref., User ID. and Password fields to remove all characters and any blank spaces.
- Enter your valid Tax Dist./Ref., User ID and Password.
- Click the Contact Details tab then, if you're not registered as an agent with HMRC, ensure the Submit as an agent check box is clear.
- Click Save then click Close.
- Click e-Submissions then click e-Submission Settings.
- Check the details here are correct.
NOTE: If the tax/dist reference is incorrect, contact Sage technical support for advice on editing this. - Remove and re-enter the User ID and Password.
- Click the Contact Details tab then, if you're not registered as an agent with HMRC, ensure the Submit as an agent check box is clear.
- Click Save then click Close.
- Click Company Settings, then the HMRC payments tab.
- Check the Accounts Office reference number.
- Retry the submission.
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