Summary
Description
When you process or log in to a company that's connected to RDA, the 'Processing please wait' message appears.
You'll also see the process bar in a continuous loop.
Resolution
We've resolved this issue in Sage 50 Accounts v29.0.286.0 and above. Install the latest version now if you haven't already.
If you're unable to upgrade, follow the steps below:
Check your version number
To use RDA, you must be using Sage 50 Accounts v27 or above.
To check your version:
- Open Sage Accounts to the Company Selection window.
- The version number will show on the bottom right of the window.
- If you're not using v27 and above, upgrade to the latest version
- If you're using v27 or above, follow the sections below
We recommend removing any large attached files that are increasing the upload size.
- Press the Windows key + E, browse to the data path you noted above.
- Right-click the Transaction Attachments folder and select Properties.
If the Size exceeds 1000MB, we recommend removing some of the attachments to reduce this.
- Review the contents of this folder to locate any attachments you want to remove.
- Make a note of the transaction number you want to remove.
- In Sage 50 Accounts, delete the transaction attachments you noted.
▼ Stop and restart the Sage Data Service and Control Service
- Ensure all users log out of Sage 50 Accounts at your current site.
- Press the Windows Key + R on your keyboard, enter Services.msc then select OK.
- Right-click each of the following services for your software version and select Stop.
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
- To restart the services, right-click the relevant service and press Start.
NOTE: If you're unable to stop the services, use Sage services is stuck on the stopping status article. - Re-open your software and check whether you can log in as normal.
NOTE: Sage 50 Accounts uses IPV4 to communicate the data services. You can disable IPV6 following the steps below.
- Open the Control Panel.
- Select Network and Internet.
- Select Network and Sharing Centre.
- Press Change adapter settings.
- Right-click your connection and go to Properties.
- Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6).
▼ Clear the contents of the Collaborate folder
- On the computer that holds your data, close Sage 50 Accounts.
- Press the Windows Key + R on your keyboard, enter Services.msc then press OK.
- For each of the following services for your software version, right-click the service then select Stop.
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
- Hold down the Windows key + E then browse to the following location:
32-bit computer C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\
Accounts\Collaborate64-bit computer C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\
Accounts\Collaborate NOTE: Check if you're running a 32-bit or 64-bit version of Windows on Microsoft's help site. - Within the Collaborate folder, to select the contents press Ctrl + A on your keyboard, then press Delete.
- Browse to the ConnectedBridge folder and clear the contents:
7. Start the services you stopped in step 3:
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
8. Re-open your software and check whether you can log in as normal. You're prompted to re-enter your Sage account login.
▼ Stop Sage processes in task manager
Find out more in our dedicated Help Centre
To help you with Remote Data Access, we've pulled together everything you need.
Visit the Help Centre.
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