ERROR: 'Processing, please wait...' when using Remote Data Access

Summary

How to fix this error in Sage 50 Accounts when opening or processing in a Remote Data Access (RDA) company.

Description

When you process or log in to a company that's connected to RDA, the 'Processing please wait' message appears.

You'll also see the process bar in a continuous loop.

Resolution

Check your version number

To use RDA, you must be using Sage 50 Accounts v27 or above.

To check your version:

Open Sage Accounts to the Company Selection window.
The version number will show on the bottom right of the window.

Company selection window with version highlighted at bottom right.

If you're not using v27 and above, upgrade to the latest version
If you're using v27 or above, follow the sections below

▼ Check internet speeds

If you're using Sage 50 Accounts v27 or above, check your internet speeds meet the minimum requirements, then follow the steps below.

▼Check attachment sizes

We recommend removing any large attached files that are increasing the upload size.

Press the Windows key + E, browse to the data path you noted above.
Right-click the Transaction Attachments folder and select Properties.

▼ View image of Transaction Attachments folder

If the Size exceeds 1000MB, we recommend removing some of the attachments to reduce this.

Review the contents of this folder to locate any attachments you want to remove.
Make a note of the transaction number you want to remove.
In Sage 50 Accounts, delete the transaction attachments you noted.

▼ Stop and restart the Sage Data Service and Control Service

Ensure all users log out of Sage 50 Accounts at your current site.
Press the Windows Key + R on your keyboard, enter Services.msc then select OK.
Right-click each of the following services for your software version and select Stop.
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
To restart the services, right-click the relevant service and press Start.

NOTE:

If you're unable to stop the services, use Sage services is stuck on the stopping status article.
Re-open your software and check whether you can log in as normal.

▼ Refresh the queue.dta file

Ensure all users log out of Sage 50 Accounts at all sites.
Once everyone logs out, you can refresh the queue.dta file.
Re-open your software and check whether you can log in as normal.

▼ Disable IPV6

NOTE:

Sage 50 Accounts uses IPV4 to communicate the data services. You can disable IPV6 following the steps below.

Open the Control Panel.
Select Network and Internet.
Select Network and Sharing Centre.
Press Change adapter settings.
Right-click your connection and go to Properties.
Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6).

▼ Clear the contents of the Collaborate folder

On the computer that holds your data, close Sage 50 Accounts.
Press the Windows Key + R on your keyboard, enter Services.msc then press OK.
For each of the following services for your software version, right-click the service then select Stop.
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX

Hold down the Windows key + E then browse to the following location:

32-bit computer	C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\ Accounts\Collaborate
64-bit computer	C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\ Accounts\Collaborate

NOTE:

Check if you're running a 32-bit or 64-bit version of Windows on Microsoft's help site.

Within the Collaborate folder, to select the contents press Ctrl + A on your keyboard, then press Delete.
Browse to the ConnectedBridge folder and clear the contents:

C:\Users\[Username]\AppData\Local\Sage\SSB\Accounts\ConnectedBridge

7. Start the services you stopped in step 3:

Sage 50 Accounts Service vXX
Sage 50 Accounts Control vXX

8. Re-open your software and check whether you can log in as normal. You're prompted to re-enter your Sage account login.

▼ Stop Sage processes in task manager

On the computer that holds your data close Sage 50 Accounts.
Press CTRL+ALT+Delete on your keyboard then select Task Manager.
Select the Details tab.
Find the following processes, then for each select End Task.
- Sage50Backupstandaloneapp
- Sage50Checkdatastandaloneapp
- Sage50Restorestandaloneap
Re-open your software and check whether you can log in as normal.

▼ Reset Remote Data Access

Disconnect Remote Data Access at both the main site and all remote sites, then edit each relevant user to set up Remote Data Access.

Find out more in our dedicated Help Centre

To help you with Remote Data Access, we've pulled together everything you need.
Visit the Help Centre.

ERROR: 'Processing, please wait...' when using Remote Data Access

Summary

Description

Resolution

Check your version number

NOTE:

NOTE:

NOTE:

Find out more in our dedicated Help Centre

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