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Reset Remote Data Access

Created on  | Last modified on 

Summary

How to reset to remove and re-setup Remote Data Access (RDA) for Sage 50 Accounts.

Description

Sometimes to resolve an issue, you need to reset RDA. To do this, you need to disconnect RDA at all sites. You can then set it back up and reconnect other sites.

Resolution

Before you start

Before you run through these steps:

  • Back up your data at all sites
  • Make a note of each remote user's current Sage Account email address from within Settings, User Management, Users

1. Remove and disconnect RDA at all sites

How you do this depends on the version of Sage 50 Accounts you have:

NOTE: Find out how to check your version number.

Sage 50 Accounts v28 and above

Sage 50 Accounts v27 

  1. Remove a company from Remote Data Access completely
  2. Disconnect a remote site from Remote Data Access

2. Disconnect the company from Sage Account

▼Version 30.1 or above
  1. Click Connected Services, and then click Disconnect Sage account.
  2. The Disconnect Sage account window will show you which services will disconnect:

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  1. If you want to continue disconnecting, click Disconnect Sage account.
  2. On the confirmation prompt, click Disconnect.

You'll then see the Sage account successfully disconnected message.

 

▼Version 30.0 or below
  1. Log in to your company on Sage 50 Accounts as MANAGER or an administrator user, click Settings then click Connected Services Settings.
  2. If a message advises you're using connected services, click Close. Follow the sections below to remove RDA and switch off Bank Feeds, then repeat step 1.

    NOTE: If you're using Invoice Payments, you don't have to manually disconnect this. It’s done automatically when you disconnect the company from Sage Account.

  3. To disconnect the company, click Disconnect then click OK.

 

3. Set up RDA again 

Once you've removed Remote Data Access from all sites, you can Set up Remote Data Access again.

  • If you're using Sage 50 Accounts v28 and above you can do this at any computer
  • If you're using Sage 50 Accounts v27, you must do these steps at the computer you want to become the main site

4. Reconnect remote users

Once you've uploaded your data to RDA, reconnect at other sites to connect remotely from another machine.

Find out more in our dedicated Help Centre

To help you with Remote Data Access, we've pulled together everything you need.
Visit the Help Centre.