Solution Properties
Solution ID:
250613150733377
Last Modified Date:
Tue Apr 21 10:30:52 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//integration
Author:
[email protected]
Dataset ID missing on one Remote Data Access computer
Description
Cause
Resolution

If a computer has no Dataset ID, it doesn't have a Remote Data Access connection.

First, check if there are transactions showing on one computer that aren't on the other:

  1. Open Transactions.
  2. Check whether the most recent transactions match on both computers.
  3. If recent transactions don't match, find the last time they matched. 
  4. Choose your scenario below.
▼ The computer not on Remote Data Access is missing transactions after the last matching transaction
  1. Back up your data on both computers.
  2. Delete the company on the computer that isn't on Remote Data Access.
  3. Connect that computer to Remote Data Access.

They're now in sync.

To confirm this:

  • Go to Help, select About, then check the Dataset ID in the Remote Data Access Information section
▼ Remote Data Access computer has no transactions after the last matching transaction. Computer not on Remote Data Access does
  1. Take a backup on both computers.
  2. Restore an up-to-date backup onto the computer that's using Remote Data Access.
  3. <Delete the company on the computer that isn't on Remote Data Access.
  4. Connect that computer to Remote Data Access data.

They're now in sync.

To confirm this:

  • Go to Help, select About, then check the Dataset ID in the Remote Data Access Information section
▼ Both computers have transactions after the last matching Transaction
  1.  Back up your data on each computer, then decide which needs the least reprocessing.

On that computer, either: 

  • Manually re-process missing transactions
  • Export missing transactions from the data, then import them into the data on the other computer

NOTE:

Import any records you created on this computer before importing transactions. 

  1. Once that computer is up to date, disconnect this computer from Remote Data Access.
  2. Reconnect the other computer to the correct Remote Data Access data.

To confirm the computers are in sync:

  1. Go to Help, select About.
  2. Check the Dataset ID in the Remote Data Access Information section.
[BCB:95:Accounts - RDA_hub:ECB] [BCB:91:Support message - RDA / Drive chat:ECB]
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