Many email providers use Basic Authentication to let you log in to your email account. Basic Authentication requires a username and password for you to log in. If you send emails from your Sage 50 or 200 software using SMTP, you enter the username and password for your email account during configuration. Your software uses these credentials to access your email account and send emails, such as invoices or payslips.
What's changing?Microsoft have retired Basic Authentication on Outlook.com, and Google are retiring Basic Authentication on Gmail. This means that if you use SMTP to email from your Sage software, via Outlook.com or Gmail, you need to update your configuration. To continue to send emails using Sage software: - With a Microsoft email account, you need to send using classic Outlook
- With a Gmail email account, you need to either send using classic Outlook, or use an App Password to continue to use SMTP
 NOTE: If you send emails from Sage using MAPI or Microsoft Outlook, or you're with a different email provider, these changes don't affect you. In this case, you don't need to take further action and can continue to send emails as normal.
When do the changes take effect?Microsoft plan to change this from 16 September 2024. Visit the Microsoft support guide if you'd like to find out more. Google plan to apply their change from 30 September 2024. You can read more on Google's support guide.
What do I need to do?To continue to send emails from your software, you need to update your Sage email settings. You can send emails via Microsoft Outlook, or if Gmail is your email provider, set up an App Password. Click the relevant option below to find out more. Microsoft Outlook > You can configure Sage software to send emails using Microsoft Outlook for either email provider. This way emails transfer to your Outlook application and either send immediately, or save to the Drafts folder depending on your configuration. If you don't already use Outlook and want to start using it, you need to set up your email account in it. You can then use Outlook to send emails you export from Sage software. Microsoft Outlook compatibility Microsoft have made a 'new look' version of Outlook available, however this isn't compatible with Sage software. You need to use the 'classic' version of Outlook that remains compatible with Sage software. For more information on compatibility, click here. Click the link below for the Sage software you're using. App password > If your email provider is Gmail, based on their support guide you can create an App Password and continue to use SMTP. Microsoft doesn't support App Passwords with Basic Authentication. If Microsoft is your email provider, you need to either: - Configure your Sage software to use classic Outlook to send emails, or
- Use a different email provider that still supports basic authentication
Update your Sage email settingsWe've created step-by-step guides to help you continue to send emails from your Sage software. Click the link for your product to view the steps:
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