How to change your 2-factor authentication (2FA) device
Description

Set up only one device for 2FA. If you lose that device, switch to a different one.

If you authorise using your phone number and you get a new one, you can change this using the steps in this guide.

 NOTE: If you can't access your device temporarily, find out How to log in without the 2-factor authentication (2FA) device.

Cause
Resolution

If more than one person needs access to your account, they each need their own login and 2FA settings.

Find out more in our 2-factor authentication (2FA) for Multi-user Sage accounts guide.


Change your device

The steps you need to follow depend on whether you have access to your current 2FA device. Click the relevant option below to find out more.

Steps to duplicate
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