Can I log in without my 2-factor authentication (2FA) device?
Description

When you set up 2FA, you choose how you want to authenticate:

  • Authenticator app
  • SMS text
  • Phone call

If you ever don't have access to your 2FA device, you can still log in using either your recovery code, or recovery method (recovery email address or phone number).

Cause
Resolution

Use your recovery code

You can authenticate using your 24-digit recovery code that you noted down when you first set up 2FA.

For detailed steps, visit our article, Using your recovery code for 2FA.


Use your recovery method

Use your recovery email address or phone number to either reset your 2FA or access a temporary recovery code to log in.

For detailed steps, visit our article, Using your recovery method for 2FA.

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