Before you can log in or reset your password to either of these Online Services, set up access from your welcome email.
If you haven't received a welcome email, your employer can resend it to the correct email address.
If you're having issues logging in, it's common to be because of one of the following reasons:
You haven't set up your access from your welcome email
You're using the wrong email address
You're entering an incorrect password
The admin user has deleted your profile
Contact your employer for them to investigate this. Your employer has access to amend your email address or resend you a welcome email if required.
For security, only admin users for your company can contact Sage support. They can answer security questions for your employer's company account with Sage.
2-factor authentication (2FA)
2FA is an extra layer of security for when you log in using your Sage account. For help with 2FA, such as how to set it up, or if you're having issues with 2FA, visit our dedicated 2FA hub.