We're sorry you're having issues logging into My Sage.

Common causes for this are:

• You've entered incorrect details
• A My Sage account doesn't exist for the email you entered
• You haven't activated your My Sage account yet
• There's a problem with the My Sage website

1. Go to signon.mysage.co.uk and select Sign in.
2. Check your email address and password are correct, and try to log in again.
3. If the error occurs again, use the reset your password option.
4. If you:
   • Receive a password-reset email - reset the password then log in as normal
   • Don't receive a password-reset email - this indicates the email you used isn't a Sage account. You need to create a My Sage account

If the issue still occurs, contact us for further help.