If you find that a verification text or phone call from Sage doesn't arrive as expected don't worry, there are a few things you can check. Let's take a look. 

• Multiple Users on the Same Account? If you're sharing login credentials, each user needs to have separate logins and 2FA set up on their individual devices, otherwise someone else may receive your code. For more details visit our article 2FA for multi-user Sage accounts
• Using the Authenticator App? Make sure to open the app to view your code - You won't receive a notification with your code. Find out more in our article Benefits of using 2FA with an app 
• Incorrect Phone Number: If you're using text or phone call, ensure the phone number associated with your account is correct and up to date. If there has been a recent change in your phone number, you may need to reset your 2FA 
• Carrier Issues: Sometimes, mobile carriers might have delays or problems with SMS delivery. This can be due to network congestion, maintenance, or outages affecting the service.
   TIP: If you aren't receiving a text, you can select get a call to receive the code by phone call instead 
• Spam filters or blocking: Some phones have spam filters that might mistakenly block or filter out SMS messages from unknown numbers, including 2FA codes. Check this with your phone provider

 TIP: If the issue persists, you can use your recovery code or recovery method to autheniticate. For more details, visit our article, I can't authenticate using 2FA.