We've resolved this issue in Sage 50 Accounts v29.0.286.0 and above. Install the latest version now if you haven't already. If you're unable to upgrade, follow the steps below: Check your version number To use RDA, you must be using Sage 50 Accounts v27 or above. To check your version: - Open Sage Accounts to the Company Selection window.
- The version number will show on the bottom right of the window.
▼ Stop and restart the Sage Data Service and Control Service - Ensure all users log out of Sage 50 Accounts at your current site.
- Press the Windows Key + R on your keyboard, enter Services.msc then click OK.
- Right-click each of the following services for your software version and click Stop.
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
- To restart the services, right-click the relevant service and click Start.
 NOTE: If you're unable to stop the services, use Sage services is stuck on the stopping status article.
- Re-open your software and check whether you can log in as normal.
▼ Refresh the queue.dta file - Ensure all users log out of Sage 50 Accounts at all sites.
- Once everyone logs out, you can refresh the queue.dta file.
- Re-open your software and check whether you can log in as normal.
▼ Disable IPV6 NOTE: Sage 50 Accounts uses IPV4 to communicate the data services. You can disable IPV6 following the steps below. - Open the Control Panel.
- Click Network and Internet.
- Click Network and Sharing Centre.
- Click Change adapter settings.
- Right-click your connection and go to Properties.
 - Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6).
▼ Clear the contents of the Collaborate folder - On the computer that holds your data, close Sage 50 Accounts.
- Press the Windows Key + R on your keyboard, enter Services.msc then click OK.
- For each of the following services for your software version, right-click the service then click Stop.
- Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
- Hold down the Windows key + E then browse to the following location:
| 32-bit computer | C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\
Accounts\Collaborate | | 64-bit computer | C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\
Accounts\Collaborate | NOTE: Check if you're running a 32-bit or 64-bit version of Windows on Microsoft's help site.
- Within the Collaborate folder, to select the contents press Ctrl + A on your keyboard, then press Delete.
- Browse to the ConnectedBridge folder and clear the contents:
C:\Users\[Username]\AppData\Local\Sage\SSB\Accounts\ConnectedBridge 7. Start the services you stopped in step 3: - Sage 50 Accounts Service vXX
- Sage 50 Accounts Control vXX
8. Re-open your software and check whether you can log in as normal. You're prompted to re-enter your Sage account login.
▼ Stop Sage processes in task manager - On the computer that holds your data close Sage 50 Accounts.
- Press CTRL+ALT+Delete on your keyboard then click Task Manager.
- Click the Details tab.
- Find the following processes, then for each select End Task.
- Sage50Backupstandaloneapp
- Sage50Checkdatastandaloneapp
- Sage50Restorestandaloneap
- Re-open your software and check whether you can log in as normal.
▼ Reset Remote Data Access [BCB:95:Accounts - RDA_hub:ECB] [BCB:91:Support message - RDA/Drive chat:ECB] |
