Solution Properties
Solution ID:
200427112254517
Last Modified Date:
Tue Feb 10 14:57:40 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//governmental/legislative compliance
Author:
[email protected]
HMRC submission errors
Description

When you make submissions to HMRC from Sage 50 Payroll, an error can appear. To help you resolve these, we list the most common errors with a link to explain why it occurs, and how to resolve it. 

Common errors

 Find your error code and message below, and where available select the error number for further information.

Error number Description
0003 Unable to connect to Government Gateway - 0003.
1046 Authentication Failure. The supplied user credentials failed validation for the requested service.
1106

This occurs if your web browser holds history of the old recaptcha page.

To resolve this, close the window, clear cookies and cache, then submit your FPS.

TIP:

Skip the recaptcha window if it appears.
4999 Internal schema validation error.
5045 You have already filed an original return.
7801 Accounts Office reference or Employer PAYE reference is incorrect.
7802 You haven’t been invited to submit this submission type.
7804 This submission cannot be accepted as a Full Payment Submission has not been received and successfully validated for this scheme reference.
7805 Service currently unavailable.
7806 This submission cannot be accepted as it does not fall within the eligible filing period.
7808 This submission cannot be accepted as an Employer Alignment Submission is required for this Employer Reference.
7811 This submission cannot be accepted as alignment has commenced or successfully completed.
7815

This submission cannot be accepted as this employer scheme has been cancelled.

This means HMRC haven't received submissions for your company. This error message indicates that there's been £0 submissions for a period of at least three months. If this happens, contact HMRC and they can close the company's payroll scheme.
7841 No starter form provided.
7866 Error 7866 - The amount in [EMPLOYEESCONTRIBUTIONSON
ALLEARNINGSYEARTODATE] must be 0.00 if the [NILETTER] is ‘X’, ‘C’, or ‘W’.
7918 This error occurs if you try to send an Employer Payment Summary (EPS) submission for a period that HMRC no longer accepts. The deadline for each tax month's EPS is the 19th of the next month. Find out how to submit an Employer Payment Summary (EPS).
7927 The entry in [TAXMONTH] of 12 is only valid if the submission is made between 6 February and 19 April inclusive of the [RELATEDTAXYEAR].

This message can occur in any tax month.

Can't see your error?

If the error you're experiencing isn't on the list above, visit the Sage Help Centre and search for your error.

If you need further support, scroll to the bottom of the Help Centre to find the best ways to contact us.