Unknown Stripe payments

Learn what an unknown Stripe payment means in Sage Accounting and how to fix it before you reconcile a payout.

Sage Accounting supports Stripe payments for Sage Accounting sales invoices only.

If you take Stripe payments from other sources, Sage Accounting can flag them as unknown.

An unknown Stripe payment is a payment in a Stripe payout that doesn't come from a Sage Accounting sales invoice.

This can happen if you use Stripe for payments outside Sage Accounting, for example website checkout payments.

Sage Accounting matches Stripe payments to Sage Accounting invoices so it can update your sales records and VAT correctly.

If a payment doesn’t come from a Sage Accounting invoice, Sage Accounting can't match it automatically.

Sage Accounting flags unknown Stripe payments with an orange warning triangle on a Stripe payout.

Hover over the warning icon to see the amount Sage Accounting can't match to invoices.

Don’t reconcile the payout yet.
Check Stripe to confirm which payments in the payout came from Sage Accounting invoices and which didn't.
Reverse the unknown portion of the payout (no VAT).
Record the missing sales in Sage with the correct net and VAT. Use the appropriate sales transaction type for your business.
Reconcile the payout once those sales exist in Sage.

If you aren’t sure how to record the sale, ask your accountant or contact Sage support.

If you reconcile payouts that include unknown payments, your sales records won't match the payments you received.

This can also affect VAT reporting if you don't record the sales correctly in Sage Accounting.

To avoid unknown payments, take payments through Stripe from Sage Accounting sales invoices only.