To refund a payment to a customer, you must do this via the Stripe dashboard, although you start the process directly from the invoice in Accounting. Refunds can only be applied to the original card used to make the payment. Refund a Stripe payment - From Sales, choose Sales Invoices.
- Open the invoice you want to refund.
- Under Amount Paid, select the payment link.
- Next to the payment amount, select the edit icon
 . - When prompted, choose Refund in Stripe.
- We re-direct you to Stripe. Sign into your Stripe account.
- Choose Refund.
- By default, the full amount displays in the Refund box. If you want to make a partial refund, enter a different amount here.
- Select a Reason, then enter some descriptive text in the box provided.
- Choose Refund, then close the Stripe dashboard.
The original payment now shows as either Refunded or Partially refunded, and a new refund transaction is created in your Stripe bank account in Accounting. [BCB:299:UKI - Personal content block - Dane:ECB]
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