Log in using 2-factor authentication without the Sage Verify app

How to log in to your Sage account using a third-party authenticator app, text message or phone call as your authentication method.

2-factor authentication (2FA) adds an extra layer of security to your Sage account. When you enter your username and password to log in, a prompt asks you for a six-digit verification code.

If you use a third-party authentication app, such as Microsoft authenticator or Google authenticator, continue to follow this article.

Unless you use Sage Verify with notifications, ▼ a prompt appears for a six-digit code when you enter your Sage account login details.

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Get the code

1. Check the authentication method you selected when you set up 2FA for your six-digit code:
   • Sage Verify - this app can create six-digit login codes. If you set up 2FA with Sage Verify but you didn't enable push notifications, open your app to view the code 
   • Third-party authenticator app - open your authenticator app to view the six-digit code
     
     TIP:

     Third-party apps won't send you a notification automatically; you must open the app to see your code. Only the Sage Verify 2FA app sends login notifications.

   • Text message - you receive a new text message to your registered number with your six-digit code
   • Phone call - you receive a phone call to your registered number. Answer the call to hear your six-digit code
2. Enter your six-digit code to the log-in screen.
3. Click Continue to log in.

If you're using a private device, you can select the Remember me on this device for 30 days option. This option prevents you from receiving a 2FA prompt for 30 days after you select it.

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Difficulty authenticating

If you don't have access to your six-digit code, use your recovery key or backup method. For example, you've lost your phone, or you're not receiving codes.

For more details, visit I can't authenticate using 2FA.

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Change your authenticator device

If you want to change the way you authenticate, for example, to switch to the Sage Verify app, follow the change your 2FA device article.

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• Access multiple different companies at the same time 
• I can't authenticate using 2-factor authentication (2FA)

 

• Troubleshooting on how to log into your Sage Business Cloud product
• I've selected "Remember me on this device for 30 days" but it's not working