When you set up 2FA, you choose how you want to authenticate:

• Authenticator app
• SMS text
• Phone call

There may be times when you're unable to authenticate using these methods.

For example:

• Your code isn't being accepted
• You've lost or no longer have access to your old phone
• You're not receiving a call or text with your code
• Your authenticator app has been deleted
• Your Sage account no longer appears in your authenticator app
• 2FA was set up by a different user and you don't have access to that device

No matter the reason, there are workarounds to authenticate.

Use your recovery code

You can authenticate using your 24-digit recovery code that you noted down when you first set up 2FA.

For detailed steps, visit our article, Using your recovery code for 2FA.

Use your recovery method

Use your recovery email address or phone number to either reset your 2FA or access a temporary recovery code to log in.

For detailed steps, visit our article, Using your recovery method for 2FA.