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'We can't find (employee name) in Sage 50 Payroll' - Sage HR Online Services

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Summary

What do if you get a message in Sage HR Online Services telling you that the employee isn't in Sage 50 Payroll.

Description

When you view your Company Directory in Sage HR Online Services, you may see some employees that have a message under their name that says Missing payroll information.

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When you click on their profile, you see the message below.

'We can't find [employee name] in Sage 50 Payroll'

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These warnings show when you create an employee profile in Sage HR Online Services manually. It indicates the profile isn't linked to a profile in Sage 50 Payroll. Even if the profile does exist in payroll, Sage HR doesn't know this until you upload their payslip for the first time to link their Sage HR and Sage 50 Payroll records together.

We explain how to resolve these messages in the steps below.

Resolution

The steps you should take to resolve the message depend on whether the employee needs to have a record in Sage 50 Payroll or not.


 


 

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